Importing a QuickTime movie with sound may fail

This occurs randomly on Windows systems if you have QuickTime Pro installed on your computer.

When you try to import a QuickTime movie which has a soundtrack it may fail. If it does, then the following error message will appear: "An error occurred while importing the QuickTime movie."

Resave the movie using the current QuickTime Pro version.

NOTE: Once the QuickTime movie import fails, it will fail for ALL future imports (with or without sound). To correct the problem, relaunch the application.

Publish date: June 7, 2012

Reference number: D-06420

Category: Software Issues

Operating system:

  • Windows (all)


  • Animate Pro 2