Knowledge Base

Find your solution by searching our articles or browsing by category below.

Importing a QuickTime movie with sound may fail

Issue
This occurs randomly on Windows systems if you have QuickTime Pro installed on your computer.

When you try to import a QuickTime movie which has a soundtrack it may fail. If it does, then the following error message will appear: "An error occurred while importing the QuickTime movie."

Solution
Resave the movie using the current QuickTime Pro version.

NOTE: Once the QuickTime movie import fails, it will fail for ALL future imports (with or without sound). To correct the problem, relaunch the application.

  • Operating system:

    • Windows (all)

  • Software:

    • Animate Pro 2