Please look through our list of frequently asked questions before contacting us by email.
Product Informations – Choosing the appropriate software:
Academic Version
Shipping & Handling
Payments Options
After Sale Information
Comic Boom allows children to create unique 4 panel colour comic strips using characters, backgrounds and speech bubbles. The program allows the user to draw on their own or use preloaded clip art. Good fun for first time artists!
* Suggested for ages 6 and up
What is Flip Boom and how does it work?
Flip Boom allows children to draw and colour characters, then bring them to life through the use of traditional animation processes. They simply draw a series of pictures, and when played in sequence, objects drawn start to move. Kids will be amazed that they can create short animations in minutes! Projects can be saved to work on later or exported in various formats to share with others. Conceived specifically for children with kid friendly icons, it is very easy to learn and use.
* Suggested for ages 6 and up
How is Animation-ish different from other products?
Animation-ish is made up of three learning modules, the second of which is equivalent to Flip Boom. The 3-tier program was conceived by educators to introduce animation to children as young as four, to develop their skills while creating their own cartoons, and build on this knowledge to allow them to grow into competent animators. Each level allows for projects to be shared, or saved and worked on later. The only limit is one’s imagination.
+ + Animation-ish includes a series of short tutorial videos, intended to inspire and motivate users. It is the only children’s program that allows importing of personal pictures and artwork to be incorporated into movies. It offers more advanced features, allowing users to experience the benefits of digital animation.
* Children as young as 4 can start with the first module, while the third module will keep early teens challenged and entertained.
Does a child have to be the suggested age to be able to use the software?
No, suggested ages are used as a guide - every child is different with various reading, writing and drawing skills as well as differing exposure to computer software. Younger children may be able to use the software with some extra guidance from an adult.
What product should I consider for a teenager?
Artistically inclined teenagers who are comfortable with computers should be ready for the educational version of Toon Boom Studio! Take a look: http://www.toonboom.com/products/toonBoomStudio/demo/Demo.html
What is the difference between Toon Boom Studio and Toon Boom Express?
Express offers fewer features and options. See the Express product page for a Feature Comparison table listing the differences between the two products. http://www.toonboom.com/products/toonBoomStudio/express.php
What is the difference between Toon Boom Studio and Toon Boom Animate?
Toon Boom Animate is intended for advanced or professional users, having much more powerful and advanced features and functions than those of Studio. See the Product Comparison Table for more details: http://www.toonboom.com/products/productComparison.php
Toon Boom Animation recognizes the value of its products as teaching and learning tools. To get Toon Boom products in the hands of students, educators and non-profit organizations, we have implemented the Academic Licensing Program (TALP), which makes it more affordable for schools, students and faculty members to purchase single licenses of Toon Boom products.
How to register for academic status?
Simply go to http://www.toonboom.com/edu/talp_stepA.php and follow the instructions
What are the advantages of Downloads and Gift Certificates as opposed to receiving physical product?
As part of our efforts to be more environmentally conscious, we provide downloadable versions of our software. By choosing to download the software, you are helping to save trees and fuel, as well as eliminating any shipping charges. Choosing a Gift Certificate allows you to print out a copy of the Gift Certificate and insert it into an envelope as a gift. And since the purchase is electronic, you will have it within minutes – so it is guaranteed to arrive on time for the holidays!!
Is there a box version for all your Kids products?
Only Flip Boom Classic can
be delivered in a CD format. Comic Boom and
Animation-ish are only available as a download or as Gift
Certificate.
Do I get an actual paper certificate by courier if I purchase something as a Gift Certificate?
The Gift Certificate option is available in the online store for all our products. Upon completion of your purchase, you will receive an Order Confirmation message sent to your email address. This message includes your Gift Certificate Number as well as a link enabling you to print your personalized Gift Certificate giving you an actual physical gift certificate to offer as a gift. It is even faster than a courier!
How do I redeem a gift certificate?
Detailed step by step instructions on how to redeem a Gift Certificate are clearly printed on the gift certificate. Simply follow each of the steps to start creating your projects.
Is there a deadline to download the software?
Once you purchase the software it is automatically registered in your account and you can download it at any time. There is no expiry date.
Shipping - how long does it take to deliver my purchase?
Normally transactions that
are completed by 2pm EST leave our facility that same day. Our courier service delivers in continental
Are there any alternatives to the shipping charge?
Purchase the software as a download or if it is for a present, buy it as a Gift Certificate – you can print the Gift Certificate and place it inside an envelope or card.
They are secure online payment services, used by online companies around the world; allowing consumers to use their credit cards or debit their bank accounts securely and in confidence.
Yes, however payment must be received and cleared by your bank prior to the product being released. Other payment options are much faster.
How to download software after purchase?
If you buy something on line, you receive an email with a link to download the product – you simply follow the instructions in the email – please keep your username and password for future reference.
Or you can log in to TOONBOOM.COM to access your account and go to the MY PRODUCTS PAGE where your product is automatically registered
How many computers can I install the software on?
Each program purchase gives you 1 license to install on 1 computer
If purchased as a download, registration is automatic.
Otherwise, log onto http://www.toonboom.com/members/ by entering your username and password, then click on product registration and select the software to register by filling in the requested information.
Flip Boom and Animation-ish have tutorials or introductory videos included, these can be accessed before starting the program. Other products that offer tutorials have an e-Learning section within their product page on http://www.toonboom.com. The tutorials are listed and explained in this section. We regularly post Tips and Tricks for various products, so visit our website frequently and keep up to date!.
Can I return my software for a refund?
We cannot accept returns on opened or activated software. However, tours and trials are available for most of our products so you can try before you buy. You can view various projects created using our software in the Showcase area of our website.
If you have any other questions, please contact us by e-mail: sales@toonboom.com
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