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Toon Boom Digital Pro Knowledgebase


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Installation and troubleshooting
Any error you might get upon install or first launch of the software
There were 5 questions found in this category:
  1. Error message "Invalid license syntax" upon launch of Digital Pro
    DP0003: Error message "Invalid license syntax" upon launch of Digital Pro This error message is usually related to a wrong license being dropped in the license wizard. It may happen when you actually put in the registration code that was packaged with the software.



    To fix this you wi...

  2. Error message "License container not found (7)" upon launch of Digital Pro
    DP0002: Error message "License container not found (7)" upon launch of Digital Pro If you get the error message License container not found (7) when you try launching Digital Pro this is usually related to a dongle problem



    There are 2 possible cause to this error message. The first o...

  3. How do Digital Pro and Storyboard Pro dongle interact with each others?
    DP0019: How do Digital Pro and Storyboard Pro dongle interact with each others?
    If you happen to have acquired both Toon Boom Storyboard Pro and Digital Pro separately and have separate dongle for those you need to be aware of the following.

    Basically the application that reads the dongl...

  4. Installation Procedure for Single (purple) Dongle
    DP0001: Installation Procedure for Single (purple) Dongle.   NOTE: This procedure is for users who have Internet access on the machine where Digital Pro is installed. If the machine where Digital Pro is installed does not have internet access and you wish to obtain license.dat on a machine wh...

  5. Installation Procedure to obtain license.dat from remote machine
    DP0006: Installation Procedure to obtain license.dat from remote machine. NOTE: This procedure is for users who do not have Internet access on the machine where Digital Pro is installed and wish to obtain the license.dat from a computer that has internet access. If the machine on which you have ins...