 View Questions by Category: |
|
After Sales Information
|
There were 10 questions found in this category:
-
 How do I register my Toon Boom product if I bought it offline?
Inside every Toon Boom product box sold offline, there is a license key number or a product code.
Go to the Registration section of the website, enter your license key/product code number and click Register.
To do this:
Click on the Support tab in the middle of the top menu ...
-
How do I register my Toon Boom product if I purchased it at a trade-show?
Inside every Toon Boom
product box sold offline, there is a license key number or a product code. Go
to the Registration section of the website, enter your license key/product code
number and click Register.
-
How do I register my Toon Boom product if I received it as a gift?
Inside every Toon Boom product box sold offline, there is a license key number or a product code. Go to the Registration section of the website, enter your license key/product code number and click Register.
-
How do I register software?
If purchased as a download,
registration is automatic.
Otherwise, log onto
http://www.toonboom.com/members/ by
entering your username and password, then click on product registration and
select the software to register by filling in the requested information. If you are n...
-
How do I return an order?
Unfortunately, we do not accept any returns of our downloaded products.
To exchange an unopened boxed product, send an exchange request to customerservice@toonboom.com
Please include all of the following:
order number
product name
number of copies you are returning
reason ...
-
How many computers can I install the software on?
Each program purchase gives you one
license to install on one computer.
...
-
I can't find my license key, what do I do?
If you ordered your software from the Toon Boom online store, you would have received your license key in the confirmation email sent to you.
You can also sign in to toonboom.com, access your account and go to the Members/My Products Page where your product is automatically registered.
If ...
-
I ordered the wrong platform. What should I do?
The
license keys used to activate Toon Boom products can activate both the PC and the Mac
versions of the product. If you ordered the incorrect platform, you will be able to download the correct key upon confirmation
of your purchase. This will allow you need to install
the product for the c...
-
What happens to the information I give to you?
Toon Boom Animation Inc. takes the security of any personal information which you provide to us very seriously.
Every precaution is taken to ensure that
your rights are not infringed or compromised.
Read our Privacy Policy for a complete explanation. A link is located at the bottom of ...
-
What is your return policy?
Unfortunately, in the case of order
errors, we do not accept any returns of our downloaded or boxed products.
To exchange an unopened boxed product only, send an exchange request to customerservice@toonboom.com .
Please include all of the following:
order number
product name
|
After Sales Information
