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Installation and Troubleshooting
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Relating to installation and using the product for the first time.
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There were 9 questions found in this category:
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 Error (-5006 : 0x80004005) during installation of the software
This error message can be resolved by running setup from
within the Add/Remove Programs
utility in the Control Panel.
To do this on Windows 2000, XP, or Server 2003, perform the
following steps:
In the
Start menu, choose Control
Panel. Open
the Add or Remove Programs
...
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Error - 6001 during installation of the software
This is usually a corruption in the Installshield folder and
prevents the installation of the software. This error will appear as you launch
the software installer.
You can fix this doing the following:
On your computer’s C: drive, follow
the path to the location: C:\Pro...
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Error message "Invalid license syntax" upon launch of Digital Pro
Error message "Invalid license syntax" upon launch of Digital Pro
This error message is usually related to a wrong license being
dropped in the license wizard. It may happen when you actually put in
the registration code that was packaged with the software.
To fix this you will nee...
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Error message "License container not found (7)" upon launch of Digital Pro
Error message "License container not found (7)" upon launch of Digital Pro
If you receive a License container not found (7) error message when you try launching Digital Pro, it is usually related to a dongle problem.
There are two possible causes for this error message:
You
did ...
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Error message on Mac when opening Digital Pro --- Could not open /Applications/Toon Boom Digital Pro.localized/Toon Boom Digital Pro.app/Contents/usa/etc/resolution.conf
When this error message appears, do the following to resolve the issue:
On Mac, go to Applications > Toon Boom Digital Pro. [Ctrl]+right click on Digital Pro.
Select Show Package Contents.Click on Contents > usa > etc.
[Ctrl]+right click on resolution.conf and select Get Info.&nb...
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I can not scan my drawing with Optical Registration.
I can not scan my drawing with Optical Registration.
Digital
Pro and Digital Pro Personal Learning Edition rely on the scanner's
TWAIN driver, as long as this supports your OS it should work.
Assuming
that the hardware setup is correct (including standard animation paper
format), her...
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Installation Procedure for Single (purple) Dongle
Installation Procedure for Single (purple) Dongle.
NOTE:
This procedure is for users who have Internet access on the machine
where Digital Pro is installed. If the machine where Digital Pro is
installed does not have internet access and you wish to obtain
license.dat on a machine where ...
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Installation Procedure to obtain license.dat from remote machine
Installation Procedure to obtain license.dat from remote machine.
Note: This procedure is for
users who do not have Internet access on the machine where Digital Pro
is installed and wish to obtain the license.dat from a computer that
has internet access.
If the machine on which you have inst...
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Where can I download the patch for my software?
There are two ways to obtain your update patch, which method
you use depends on how you obtained your software license.
If you have registered your software online (the license was
not given to you by our licensor) do the following:
Login
in to the Member section of our websi...
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Digital Pro
