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General Information
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There were 10 questions found in this category:
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 How can I get technical support help?
The Toon Boom Knowledge Base covers most topics which you may have questions about.
You can find technical support help throughout the Knowledge Base, including:
Knowledge BaseDownload InformationProduct ActivationBuying Our ProductsChoosing the Right SoftwarePayment OptionsAfter Sales Inform...
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I forgot my Toon Boom password or username! How do I get it back?
If you cannot remember your password or username, do the following:
Click on the My Account tab at the top right of the Toon Boom website. The member services webpage opens.Then click on the Lost your password / user name? Enter your email address, we will email your password to that...
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Is it safe to download products from the Toon Boom website?
Yes! Our site is
completely secure and there is no risk to you. You can download any Toon Boom
product without concern.
Click here to read more about our Privacy
Policy.
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Is there free support with Toon Boom products?
Yes, issues related to Installation
and Download will be answered by email only and at no charge. Please write to
support@toonboom.com
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What characters can I use in my username or my password when registering on your website?
NOTE: Spaces are NOT allowed between characters in either Usernames or Passwords
USERNAME:
The following characters are allowed:
abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ_ -
PASSWORD:
The following characters are allowed:
abcdefghijklmnopqrstuvwxyz
ABCDEFGHIJ...
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What does the Next Day Reply online support option offer?
We guarantee you an answer
to your question within 24 hours during regular business days.
Email support@toonboom.com
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What if I need help with Toon Boom products?
For support package
information, go to the Toon Boom Support page
(http://www.toonboom.com/support/) to find details about each of our support
packages.
This contains links to; downloads, product forums, eLearning and much much more.
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What kind of support packages are available for Toon Boom products?
Support packages include:
Next Day
Reply response to emails
Telephone support (fees are applicable).
User Forum (free of charge) available for each product where you can find answers to
your questions, 24/7 all year around.
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Which languages can I use to communicate with Toon Boom Animation Inc.?
The languages spoken at Toon Boom are:
English, Francais, espanol and more!
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Why should I become a member of the Toon Boom family?
You’ll be able to benefit from the
many privileges awarded to our members that will keep you at the top of your
game! Privileges include:
Evaluate software products for
freeGet discounts and exclusive specialsReceive the latest news and
announcementsAccess User Forums
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General Information
