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Toon Boom Knowledge Base


Toon Boom Knowledge Base
Toon Boom Knowledge Base

Knowledgebase Home > Pencil Check Pro > Software Issues > Product Version Knowledgebase Home
 Product Version

 
Product Version
Known issues according to product version.
There were 5 questions found in this category:
  1. Mac - Application performance issue when there is no printer configured on Mac OS 10.6.3

    To prevent the Toon Boom software closing unexpectedly after launching it on Mac OS 10.6.3  YOU MUST HAVE A PRINTER CONFIGURED on your machine.
    So you must either, physically connect a printer or install a virtual one.

    How t...

  2. D-04095 Windows 7 - Open GL view turns black or temporarily disappears when using the Xsheet scrollbar with the Aero Graphical User Inteface in Windows 7 turned on

    In Windows 7 if the Aero GUI is switched on and the Xsheet scrollbar is used, the Open GL view becomes temporarily disabled (either Gray or Black). To restore the view, click on the drawing in either the Xsheet or the Timeline.
     
    SOLUTION:
    Disable the Aero GUI

    By default, ...

  3. D-04101 Windows 7 - Accessing the Movie Export Sound options may cause the software to crash -- ISSUE RESOLVED IN SP1

    Accessing the Sound Option button in the Export to Movie causes the software to crash.
    Steps to reproduce:-
    Go to File > Export > Movie
    Press the Sound Options buttonThis occurs with QuickTime version 7.6.4 (518.35).
    ...

  4. D-04123 Windows 7 - When you launch the installer it tries to install mixed letters and numbers.msi

    When you launch the setup.msi for any Professional product a message appears stating that you are currently trying to install 128d8a40.msi (or similar) from Toon Boom Animation Inc. on your computer. This may be caused by fetching a temporary name that is unzipped on the machine.


    ...

  5. D-04170 Windows 7 - Flicks option causes incorrect behavior where the drawing strokes appear without the pen touching the tablet

    In Windows 7 when the following option is turned on:
    Use Flicks to Perform Command Action Quick and Easily
    available in the Control Panel > Pen and Touch > FlicksThis results in incorrect behaviour with the Wacom tablet, where the drawing strokes appear without the pen touching the t...


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