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Toon Boom Knowledge Base


Toon Boom Knowledge Base
Toon Boom Knowledge Base

Knowledgebase Home > Product Activation > FAQ Knowledgebase Home
 Product Activation

 
FAQ
Click on each question for the full answer.
There were 17 questions found in this category:
  1. Activation request after software was activated on your machine.

    To correctly activate Toon Boom software make sure that the time displayed on your computer is correct.

    If you receive a message asking you to reactivate your software AFTER it has already been activated, you should confirm that the time and date used by your computer is current.

    I...

  2. Can I use a Toon Boom product on more than one computer at the same time?

    No! You can only use a product on one computer at a time.
    If you need to run it on a different computer, you must de-activate the product on the current computer and then after installing it on the new computer activate it on that one.
    Each product code is granted for a number of simulta...

  3. How does activation affect backup and restore tools?

    As long as you restore the same operating system, you will not be required to deactivate your Toon Boom product. Simply follow the activation process.

  4. How is the information gathered during activation used?

    Activation consists of a product code combined with a unique machine identifier generated by your computer. Only this information is provided to the Toon Boom activation server and ensures each product is activated the permitted number of times.
    The Toon Boom activation serve...

  5. I have lost my Product Code, what do I do?

    If you are not able to find your product code, you should be able to get it from your My Products page on the toonboom.com web site.

    Online purchases made through the toonboom.com web site are automatically recorded, but you must have registered your product if you bought it offline....

  6. I have several Toon Boom products which require activation, what can I do?

    Several Toon Boom products can be installed at the same time on the same computer. You can open the License Wizard application to manage all of the installed Toon Boom software.

  7. I want to activate the product on a new computer, but can't access the original computer?

    If access to the original computer is not available, you may not be able to activate software on the new computer. Please contact support@toonboom.com for assistance.

  8. If online activation fails, what do I do?

    There is little chance of online activation failing. However, if a failure occurs, please make sure your internet connection is working correctly and verify that the correct product code was entered.

    If you are still unable to activate the software, please contact support@toon...

  9. Is Activation Mandatory?

    Yes, you must activate your Toon Boom product to confirm that your product code is valid. If you do not activate your product, it will not work.

  10. Is my existing Product Code valid if a new version of a product is released?

    Your product code will be always valid even if a newer version of your product is available.
    When you upgrade your product to a newer version, you will receive a new product code for the upgrade. The older version of the product will remain activated.

  11. Is product activation related to product registration?

    Activation is mandatory to prevent unauthorized usage of the product, whereas registration is optional.
    Registration is for users who want to receive information about Toon Boom products and to download extra materials such as tutorials, templates, etc.

  12. Is the Product Code restricted to a specific Operating System?

    The Product Code can be used on all supported operating systems, these are listed in the product system requirements. The Product Code is not linked to any specific operating system.

  13. What do I need to do to transfer a Toon Boom software to another computer?

    If you want to transfer your software to another computer, you must:
    On the computer where the  Toon Boom software is currently installed, deactivate the Toon Boom software that you want to transfer.
    You may have more than one of our products, you only need to deactivate the one yo...

  14. What happens if I change the Operating System on my computer?

    As long as you don′t perform a "low-level" reformat of your hard drive, you will not be required to reactivate your Toon Boom product.
    If reactivation is necessary, the product will do it automatically without displaying the License Wizard.

    Note: computers with...

  15. What happens if I reformat my computer?

    As long as you re-install the same operating system, you will not be required to deactivate your Toon Boom product. Simply follow the activation process.

  16. What is a Product Code?

    A Product Code is a unique code made of five groups of four alphanumeric characters. The product code is required for activation and registration. During the first launch you will be prompted for to enter the product code. Please keep this code in a safe place for future use, such as upgrade...

  17. Where can I find my Product Code?

    If you are not able to find your product code, you should be able to get it from your My Products page on the toonboom.com web site.
    Online purchases made through the toonboom.com web site are automatically recorded, but you must register your product if you bought it from any other source. ...


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