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Shipping and Handling
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There were 11 questions found in this category:
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 How long will it take to deliver my order?
Transactions that are completed by 2 pm EST normally leave our facility that same day.
Shipping options are shown in the Delivery Method section when you buy the product online.
For items shipped by regular mail:
Canada: within 4 business days
United States: within 6...
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Are there any alternatives to the shipping charge?
If you prefer not want to pay for shipping and handling charges please purchase the software as a download or, if it is for a present, buy it as a Gift Certificate – you can print the Gift Certificate and place it inside an envelope or card.
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Are there boxed versions of the Toon Boom Kids products?
No! Flip Boom Classic, Comic Boom and Animation-ish are only available as a download or as Gift Certificate.
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Can the product be shipped to a different address other than my own billing address?
When you purchase a gift certificate there are options available to ship the boxed product to a different address.
Of course, the downloaded version is easily delivered to the gift recipient’s location if they follow the detailed st...
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Do I recieve an actual paper certificate by courier if I purchase something as a Gift Certificate?
The Gift Certificate option is
available in the online store for all our products.
Upon completion of your purchase, you will receive
an Order Confirmation message sent to your email address. This message includes
your Gift Certificate Number as well as a link enabling you to print your
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How do I redeem a Gift Certificate?
Step by step
instructions on how to redeem your Gift Certificate are clearly printed on the
gift certificate. Simply follow each of
the steps to start creating your projects.
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How much do you charge for customs, brokerage, and other fees?
We will deliver almost anywhere in
the world, subject to Canadian export regulations.
Because we cannot determine the
customs, brokerage, or other fees that you may incur when the product enters
your country, the courier company will collect these fees when they deliver your o...
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I did not receive the products I ordered?
In the unlikely case of your failing to receive your shipment, please contact our customer service dept. at sales@toonboom.com
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Is there a time limit to download the software I purchased?
No! Once you purchase the
software it is automatically registered in your account and you can download it
at any time. There is no expiry date.
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What are the advantages of Downloads and Gift Certificates as opposed to receiving the physical product?
As part of our efforts to
be more environmentally conscious, we provide downloadable versions of our
software.
By choosing to download the software, you are helping to save trees
and fuel, as well as eliminating any shipping charges.
Choosing a Gift Certificate allows yo...
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What happens to the information I give to you?
Toon Boom Animation Inc. takes the security of any personal information which you provide to us very seriously.
Every precaution is taken to ensure that
your rights are not infringed or compromised.
Read our Privacy Policy for a complete explanation. A link is located at the bottom of ...
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Shipping and Handling
