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Toon Boom Knowledge Base


Toon Boom Knowledge Base
Toon Boom Knowledge Base

Knowledgebase Home > Toon Boom Animate Family > Installation and Troubleshooting Knowledgebase Home
 Toon Boom Animate Family

 
Installation and Troubleshooting
Relating to installation and using the product for the first time.
There were 3 questions found in this category:
  1. Error (-5006 : 0x80004005) during installation of the software
    This error message can be resolved by running setup from within the Add/Remove Programs utility in the Control Panel.

    To do this on Windows 2000, XP, or Server 2003, perform the following steps:

       1. In the Start menu, choose Control Panel.
       2. Open the Add or...

  2. Error - 6001 during installation of the software

    This is usually a corruption in the InstallShield folder and prevents the installation of the software. This error will appear as you launch the software installer. You can fix this doing the following:

    On your computer’s  C: drive, follow the path to the location:  C:...

  3. Upgrade from Animate to Animate Pro is installed and activated but it won't run?

    Scenario: I just purchased and downloaded Animate Pro from your website.  I entered the product code in the Activation Wizard, and got activation confirmation, but the program won't start up. 
    When I click start to start up the program it  keeps returning to the Activation Wiz...


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