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Toon Boom Knowledge Base
Toon Boom Knowledge Base

Knowledgebase Home > Toon Boom Storyboard Family > Installation and Troubleshooting Knowledgebase Home
 Toon Boom Storyboard Family

 
Installation and Troubleshooting
Relating to installation and using the product for the first time.
There were 6 questions found in this category:
  1. Downloading and Installing Storyboard Pro 2 SP1 (Service Pack 1)

    SP1 (service pack 1) is provided FREE of charge to existing Toon Boom Storyboard Pro 2 customers.

    Downloading the software to your computer
    If you are a registered user of Storyboard Pro 2 you can download the service pack by:Clicking on this link http://www.toonboom.com/members/ . Thi...

  2. Downloading and Installing Storyboard Pro 2 SP2 (Service Pack 2)

    SP2 (service pack 2) is provided FREE of charge to existing Toon Boom Storyboard Pro 2 customers.

    Downloading the software to your computer
    If you are a registered user of Storyboard Pro 2 you can download the service pack by:Clicking on this link http://www.toonboom.com/members/ . Thi...

  3. Downloading and Installing Storyboard Pro 3D SP1 (Service Pack 1)

    SP1 (Service Pack 1) is provided FREE of charge to existing Toon Boom Storyboard Pro 3D customers.

    Downloading the software to your computer
    If you are a registered user of Storyboard Pro 3D you can download the service pack by:Clicking on this link http://www.toonboom.com/members/ . T...

  4. Error (-5006 : 0x80004005) during installation of the software
    This error message can be resolved by running setup from within the Add/Remove Programs utility in the Control Panel.

    To do this on Windows 2000, XP, or Server 2003, perform the following steps:

       1. In the Start menu, choose Control Panel.
       2. Open the Add or...

  5. Error - 6001 during installation of the software

    This is usually a corruption in the InstallShield folder and prevents the installation of the software. This error will appear as you launch the software installer. You can fix this doing the following:

    On your computer’s  C: drive, follow the path to the location:  C:...

  6. Error message on Mac when opening Storyboard Pro --- Could not open /Applications/Toon Boom Storyboard Pro.localized/Toon Boom Storyboard Pro.app/Contents/usa/etc/resolution.conf

    When this error message appears, do the following to resolve the issue:
    On Mac, go to Applications > Toon Boom Storyboard Pro; [Ctrl]+right click on Storyboard Pro.
    Select Show Package Contents.Click on Contents > usa > etc.
    [Ctrl]+right click on resolution.conf and select Ge...


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