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Installation and Troubleshooting
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Relating to installation and using the product for the first time.
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There were 11 questions found in this category:
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 '' You cannot continue. There is nothing to install. '' message appears while installing TBS.
You might encounter this message while trying to install Toon Boom Studio or Toon Boom Studio Express on Mac.
This occurs because there are some traces of a previous installation of Toon Boom Studio on your machine.
When you uninstall Toon Boom Studio, you need to make sure that you put ...
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Boom Time set at zero when trial version installed on Mac
Boom Time is the term given to the period when the trial version will expire.
You may encounter the following situation:
Boom Time is at 0 when you install Toon Boom Studio Trial version for the first time.
This may occur if you do not have administrator rights when you ins...
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Boom Time set at zero when trial version installed on PC
You may encounter the following situation:
Boom Time is at 0 when you install Toon Boom Studio v3.0 Trial version for the first time. The problem is caused by the fact that the computer is set in a non-unicode language.
This occurs because other languages such as French, Japanese, Kore...
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Difficulties with Tablet PC
Depending on the model of your Tablet PC you may encounter the following situation:
The cursor lags behind the position of your pen when you are drawing.
This occurs when the computer can not allocate enough resources to the software and may happen with older Tablet PC models.
The...
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Error (-5006 : 0x80004005) during installation of the software
This error message can be resolved by running setup from
within the Add/Remove Programs
utility in the Control Panel.
To do this on Windows 2000, XP, or Server 2003, perform the
following steps:
In the
Start menu, choose Control
Panel. Open
the Add or Remove Programs
...
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Error - 6001 during installation of the software
This is usually a corruption in the Installshield folder and
prevents the installation of the software. This error will appear as you launch
the software installer.
You can fix this doing the following:
On your computer’s C: drive, follow
the path to the location: C:\Pro...
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Error Message displayed while installing: "There were errors installing the software"
You might encounter this problem while trying to install Toon Boom Studio v3.0.1 or previous versions on your Mac. The problem has been fixed in v3.0.2, so best solution is to download the latest version of Toon Boom Studio. Although, make sure you delete any trace of the installation that failed by...
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Slow Performance using bitmaps and textures in Toon Boom Studio
Do you experience slow performance in your Toon Boom Studio projects?
Do these projects contain a large number of imported bitmaps or vectorized
elements/textures?
If the answer to both of these is YES, this can be resolved in the software
preferences.
1. Locate the
Texture...
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Unable to download Toon Boom Studio
You may encounter the following situation:
You can not download software from our website
To avoid malicious unauthorized downloads from our website, Toon Boom employs a referrer checking system.
To download software from the website, do one of the following:
Click the download ...
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Why can I not run Toon Boom Studio under Windows XP 64 bit?
This is due to the fact that Toon Boom Studio v3 and v3.5 are not yet supported on Windows XP 64. Although, there is actually a way to run the software on that specific OS using the compatibility mode.
To do that you will need to go find the TBS.exe file. Then right click on it and open the P...
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Why do I have to login each time I change a page on the website?
You may encounter the following situation:
You have to login each time you change a page on our website.
This problem occurs if your have the security level of your web browser set too high. In this case the information that tells the website you are logged in is not retained.
Y...
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Toon Boom Studio
