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Technical Information
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Technical information known issues
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There were 24 questions found in this category:
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 Changing Preferences settings prevent Views from working
You may encounter the following situation:
When running Toon Boom Studio on Mac OS X, if you change the render settings from Quartz 2D to OpenGL in the display preferences, the Drawing, Top and Side views may stop working.
You can remedy this by restarting Toon Boom Studio whenever you...
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Error Message ''cannot open Toon Boom Templates.tbc. Invalid library file''
You may encounter the following situation:
When running Toon Boom Studio on Mac you may get this error message, "Cannot open Toon Boom Templates.tbc. Invalid library file".
This happens when two versions of Toon Boom Studio are installed.
To remedy this, right click in the left...
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Error Message displayed while saving a project: " Error while saving the animation set. Unable to access file xxxxx.tbc.new "
You may encounter the following situation:
Toon Boom Studio will notify you that there is an error while saving the animation set and it can not access some .tbc.new files.
When you save a project on your machine, Toon Boom Studio makes a backup of the file named .new then saves ...
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Gradient and textures displayed even when they are under Clipping Mask
If a clipping mask is using a drawing that has a gradient colour or a
texture for the mask layer, the part painted with the gradient colour or
the texture will not be used in the OpenGL or Quartz rendering of the
mask. However, it will render correctly when Exporting to SWF or a
Movie.
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Help does not show up when using Safari on Mac OS X
You may encounter the following situation:
On the Mac OS X Safari web browser, the Toon Boom Studio Help will not load if you try to open it a second time. This results in the Table of Contents never appearing and the Reload/Stop button flickering.
To remedy this, close Safari and re-...
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I cannot import my movies inside the software
At the present time, Toon Boom Studio supports the following movie formats:
QuickTime movies (.mov)iPod movie format (.mv4)Audio Video Interleave (.avi)
If your video capture device or the movie you want to import is in any other format then you will need to convert it to one of these form...
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Lip synchronisation lost with long sound files
There is currently a loss of synchronisation with long sound files and the lip-sync module in Toon Boom Studio. The ratio is about 1 frame lost for every 24 seconds. To prevent this, avoid synchronising sound files which are longer than 24 seconds.
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Lower sections of Views are Missing
You may encounter the following situation
When using Windows, the Views display incorrectly in Toom Boom Studio. All of the windows seem to be chopped off at the bottom.
This is caused by the use of third party skin applications like winXP skin or styleXP skin.
To remedy this, shut...
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Mac 10.6 Snow Leopard - unsupported codecs - Workaround
When using Toon Boom Studio with Mac 10.6 Snow Leopard the following may occur;
Some movie files, even though QuickTime player can open them, contain data that was created using a codec (compressor/decompressor) that is not supported by QuickTime player.
For example, a QuickTime movie exp...
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Mouse cursor does not update properly when changing tools
You may encounter the following situation:
After selecting a drawing tool, the mouse cursor does not refresh properly and displays the cursor as an arrow instead of as crosshairs. This makes drawing quite tedious as the stroke appears from the middle of the arrow instead of at it’s tip.
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My Image sequence is empty after rendering
You may encounter the following situation:
When you generate an image sequence in PNG format using Toon Boom Studio all the frames that were created come out empty.
This occurs when some options were not activated when you performed the render.
You can remedy this by doing the fol...
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Need QuickTime 5 to be installed when launching Toon Boom Studio even though it is installed
You may encounter the following situation:
Toon Boom Studio requires you to install QuickTime 5 even though you have already installed it.
The problem is caused by the fact that some of the components were unchecked during the installation of QuickTime.
To solve the problem re...
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No Pressure sensitivity with Wacom Intuos/Cintiq tablets (for limited user accounts)
If you setup user accounts on your machine with limited access to the Preferences and Library you should be aware of the following:
You may be unable to obtain pressure sensitivity on the pen with your Toon Boom software.
To fix this, run the tablet at least once in your Toon Boom sof...
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Partial image loss occurs when resizing the Drawing or Sceneplanning views.
You may encounter the following situation:
If the Direct3D preference is selected and there are a large number of pencil lines drawn or shown inside a Clipping Mask, then corruption may occur in the Drawing or Camera views.
This corruption can manifest itself as; artefacts or pencil lines...
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Quick Preview crashes and synchronisation is lost
You may encounter the following situation:
Toon Boom Studio may freeze if you use Quick Preview (return button) when using a large number of bitmaps or large sound files.
If your scene contains a large number of bitmaps the render time increases considerably, this may compromise the ac...
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Quick Preview is not working anymore or render does not preview after being finished
You may encounter the following situation:
The Quick Preview ([Return] key) and flash render does not open the preview window after being performed.
This is caused by some QuickTime version 7.1.3 default preferences disabling the playback of Flash movies.
WORKAROUND
You can remed...
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Scene slows down when Antialiasing is switched on
You may encounter the following situation:
Using Full Scene Antialiasing may slow down Toon Boom Studio.
Antialising requires more pixels to be calculated and therefore takes longer to compute.
If you find that this is too slow, you can increase the performance by disabling a...
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Screen turns black whenever I try to draw inside Toon Boom Studio
If you are using Studio 5 and discover that when you draw the screen turns black, you will need to do the following:
To fix this go in the top menu Edit > Preferences > Display tab and change the renderer from Direct3D to OpenGL. Make sure you do not have the Full Screen OpenGL Anti-Ali...
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Slow Performance using bitmaps and textures in Toon Boom Studio
Do you experience slow performance in your Toon Boom Studio projects?
Do these projects contain a large number of imported bitmaps or vectorized
elements/textures?
If the answer to both of these is YES, this can be resolved in the software
preferences.
1. Locate the
Texture...
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Sound corruption and off synchronization when importing MP3 files
You may encounter the following situation:
Sound corruption and overall mis-synchronization issue with MP3 files you are importing inside of your project. This is due to the fact the MP3 format is a highly compressed format which cause a degradation of the sound during the uncompression phase.
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