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Toon Boom Studio Software Issues
Technical information known issues
There were 18 questions found in this category:
  1. Corruption (losing part of the image) occuring when resizing the Drawing or Sceneplanning view
    When using Direct3D  option in the preferences corruption (artefacts, Pencil lines becoming Clipping masks)can occur in the Drawing or Camera View when there is a large amount of Pencil lines drawn or that Pencil lines are shown inside a Clipping Mask. This has been observed on nVidia GeForc...

  2. Error '' cannot open Toon Boom Templates.tbc. Invalid library file ''
    On Mac you might get the error message saying "cannot open Toon Boom Templates.tbc. Invalid library file". It happens when two versions of Toon Boom Studio is installed on Mac. Right click in the left side of the template library and select ''Restore Default Template'' to solve this problem.

  3. Error while saving a project: " Error while saving the animation set. Unable to access file xxxxx.tbc.new "
    You might encounter a problem in which Toon Boom Studio will tell you that there is an error while saving the animation set and it can't access some file.tbc.new.

    This is caused by the fact that when you save a project on your machine, Toon Boom Studio makes a backup of the file named...

  4. Gradient and textures displayed even when they are under Clipping Mask
    If a clipping mask is using a drawing that has a gradient color or a texture for the mask layer, the part painted with the gradient color or the texture will not be used in the OpenGL or Quartz rendering of the mask. However, it will render correctly when Exporting to SWF or a Movie.


  5. Help does not show up when using Safari on Mac OS X
    On the Mac OS X Safari web browser, the Toon Boom Studio Help will not load if you try to open it a second time. The result is that the Contents never appears and the Reload/Stop button flickers. To correct this problem, quit Safari and re-open the help.

    You can also access a pdf version o...

  6. Lip synchronisation lost with long sound files
    There currently is a desynchronisation issue with long sound file and the lip sync module in Toon Boom Studio. The desynchronisation ratio is about 1 frame lost every 24 seconds. The main solution for this problem is avoiding synching sound files longer then 24 second.

  7. Mouse cursor does not update properly when changing tool
    You may encounter situation where after selecting a drawing tool the mouse cursor does not refresh properly and you end up with the arrow instead of the crossair, which make drawing quite tedious since the stroke end up appearing from the middle of the arrow instead of the tip of it.

    This is ...

  8. My Image sequence come out empty after render
    You might encounter a situation where you generate an image sequence in PNG from Toon Boom Studio and all the frame that were created come out empty. This is related to the fact that some options were not activated when you did the render. You can address this situation by going in Export Movie wind...

  9. My scene slow down whenever I have Antialiasing on
    Using full Scene Antialiasing might slow down Toon Boom Studio. Antialising required more pixels to be calculated there take more time to compute. If you are looking for better performance, disable antialiasing in the preferences.

  10. Need QuickTime 5 to be installed when launching Toon Boom Studio even though it is installed
    You might encounter the problem in which Toon Boom Studio requires you to install QuickTime 5 even though you have already installed it. The problem is caused by the fact that there were some of the component that have been unchecked during the installation of QuickTime.

    To solve the problem ...

  11. Quick preview crashes and desynchronisation
    You might be experiencing problem that might freeze Toon Boom Studio with the quick preview (return button) while using allot of bitmap or heavy sound files on your scene. Since the quick preview is a fast Flash render whenever your scene contains allot of bitmap the render time increases a lot and ...

  12. Quick Preview is not working anymore or render does not preview after being finished
    You might encounter an issue in which the Quick Preview ([Return] key) and flash render does not open the preview window after being done. This is due to the fact that Quicktime version 7.1.3 some preference set by default that disable the playback of Flash movies. You will need to re-enable it firs...

  13. TBSi does not import my file inside Flash
    You might encounter the problem in which you can't import files created with Toon Boom Studio inside Flash using TBSi. The problem actually is that even if you import the file inside Flash nothing happens. This is a problem due to the use of non-unicode language such as French (France), Jap...

  14. Toon Boom Studio freezing or crashing with old version of Mac OS X
    You might experience freezing or crashing issues while trying to run older version of Toon Boom Studio on latest version or Mac OS. Since we develop the software for the latest versions of the OS, older versions of Toon Boom Studio were adressed for the versions that the OS were at when that version...

  15. Toon Boom Studio closes whenever I create a new project
    You might encounter a problem in which Toon Boom Studio v3.5 closes without notice whenever you create a project from the welcome screen or open an already existing project.

    This problem is usually related to the fact that your video card does not fully support OpenGL. Full Scene OpenG...

  16. Toon Boom Studio closing unexpectedly whenever you click inside the windows on Mac
    You might encounter the problem in which the drawing view window disappear upon any click in it, under Mac platforms. The problem is due to the use of third party virtual desktop such ''Codek Virtual Desktop''. To solve the problem simply shutdown the virtual desktop application before running Too...

  17. Views are not working after changing settings in Preferences
    When you change the render settings from Quartz 2D to OpenGL in the display preferences under Mac OS X the drawing, top and side view might stop working. Whenever you change the render settings you should restart Toon Boom Studio for it to work properly.

  18. Windows are all cut down from the bottom
    You might encounter display issues of the all the views in Toom Boom Studio under Windows. The problem seems to be as if all the windows were cut down at the bottom.

    This problem is caused by the use of third party skin applications like winXP skin or styleXP skin. To solve the problem simp...