Support Renewal Representative
The Support Renewals Representative (SRR) is responsible for managing all renewals, globally, to ensure Toon Boom customers are able to capitalize on the benefits offered in our support packages. The SRR needs to be a dynamic individual with excellent written and oral communication skills. Must be able to work closely with both the sales team and management to achieve Toon Boom goals and objectives.
Managing contract renewals 90 days prior to expiration
Responsible for achieving a quoted renewal target
Responsible for all revisions of quotes
Work with Sales to manage upgrade/up-sell/cross-sell requests
Assist sales on customer calls to review renewal opportunity
Ensure all existing renewals are accurate and current
Track lost renewals and reason for lost renewals
Basic technical understanding of Harmony and Storyboard
Knowledge of renewal process
Bachelor's Degree required (technology or business-related discipline desired)
At least 1 year sales experience within the IT sector, specifically during the pre-sales cycle
Multi-lingual considered an asset
High attention to detail and accuracy
Judgment and problem solving skills
Able to multitask and stay organized in a fast paced sales environment.
Must be sales and customer service oriented.
Team-oriented with excellent written and verbal communications skills required
Must have the ability to prioritize and work within a deadline
Toon Boom Animation Inc., a Corus Entertainment Inc. company, is the worldwide leader in digital content and animation creation, delivering software products and services to a global community of animation studios, gaming studios, educational institutions, individual professionals and amateurs, and many other markets.
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