Support Renewal Representative

The Support Renewals Representative (SRR) is responsible for managing all renewals, globally, to ensure Toon Boom customers are able to capitalize on the benefits offered in our support packages. The SRR needs to be a dynamic individual with excellent written and oral communication skills. Must be able to work closely with both the sales team and management to achieve Toon Boom goals and objectives.


  • Managing contract renewals 90 days prior to expiration

  • Responsible for achieving a quoted renewal target

  • Responsible for all revisions of quotes

  • Work with Sales to manage upgrade/up-sell/cross-sell requests

  • Assist sales on customer calls to review renewal opportunity

  • Ensure all existing renewals are accurate and current

  • Track lost renewals and reason for lost renewals

  • Basic technical understanding of Harmony and Storyboard


  • Knowledge of renewal process

  • Bachelor's Degree required (technology or business-related discipline desired)

  • At least 1 year sales experience within the IT sector, specifically during the pre-sales cycle

  • Multi-lingual considered an asset

  • Analytical

  • High attention to detail and accuracy

  • Judgment and problem solving skills

  • Able to multitask and stay organized in a fast paced sales environment.

  • Must be sales and customer service oriented.

  • Team-oriented with excellent written and verbal communications skills required

  • Must have the ability to prioritize and work within a deadline

Company Description

Toon Boom Animation Inc., a Corus Entertainment Inc. company, is the worldwide leader in digital content and animation creation, delivering software products and services to a global community of animation studios, gaming studios, educational institutions, individual professionals and amateurs, and many other markets.

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