Technical Support Specialist

Toon Boom's Technical Support Specialist diagnoses, researches, solves or escalates customer's issues, as well as documents solutions.

Responsibilities

  • Diagnose, analyze and solve customer's problems.

  • Answer customer's requests in a fast and accurate way to help solve their problems with tools accessible for both sides.

  • Report all activities in the tracking database.

  • Update/monitor the Support section of the website including the User Forums and Knowledge Base.

  • Determine and understands customer's requirements by establishing strong relationships with users.

  • Participate in team meetings to share solutions.

  • Test customer's technical issues when required.

Experience and Qualifications

  • Proven track record of solving technical problems quickly and efficiently.

  • Excellent English and French oral and written skills. Additional languages a plus.

  • Clear, and concise communication as well as interpersonal skills in order to answer customer enquiries.

  • Excellent knowledge of system administration and networking is an asset.

  • Knowledge of Windows and Mac OS (Linux is an asset).

  • Good knowledge of scripting (Java, Python, C#).

  • Organized and works work well under pressure.

  • Eager to learn new technologies.

  • Game programming is an asset (HTML5, Unity, Cocos2D).

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Allowed file format are pdf, doc, docx, odf, rar, zip