Technical Support Specialist

Toon Boom’s Technical Support Specialist diagnoses, researches, solves or escalates customer’s issues, as well as documents solutions.

Responsibilities

  • Diagnose, analyze and solve customer’s problems.
  • Answer customer’s requests in a fast and accurate way to help solve their problems with tools accessible for both sides.
  • Report all activities in the call tracking database.
  • Update/monitor the Support section of the website including the User Forums and Knowledge Base.
  • Determine customer’s requirements by establishing strong relationships with users.
  • Participate in team meetings to share solutions.
  • Test customer’s technical issues when required.
  • Document solutions.

Experience and Qualifications

  • Proven track record of solving technical problems quickly and efficiently.
  • Excellent English and French oral and written skills. Additional languages a plus.
  • Clear and concise communication skills in order to answer customer enquiries.
  • Excellent knowledge of system administration and networking is an asset.
  • Knowledge of Windows and Mac OS (Linux is an asset).
  • Good knowledge of scripting (Java, Python, C#).
  • Game programming is an asset (HTML5, Unity, Cocos2D).
  • Organized and works work well under pressure.
  • Eager to learn new technologies.

Company Description

Toon Boom Animation Inc., a Corus Entertainment Inc. company, is a worldwide leader in digital content and animation creation, delivering software products and services to a global community of animation studios, gaming studios, educational institutions, individual professionals and amateurs, and many other markets.


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