Technical Support Specialist
Toon Boom's Technical Support Specialist diagnoses, researches, solves or escalates customer's issues, as well as documents solutions.
Diagnose, analyze and solve customer's problems.
Answer customer's requests in a fast and accurate way to help solve their problems with tools accessible for both sides.
Report all activities in the tracking database.
Update/monitor the Support section of the website including the User Forums and Knowledge Base.
Determine and understands customer's requirements by establishing strong relationships with users.
Participate in team meetings to share solutions.
Test customer's technical issues when required.
Experience and Qualifications
Proven track record of solving technical problems quickly and efficiently.
Excellent English and French oral and written skills. Additional languages a plus.
Clear, and concise communication as well as interpersonal skills in order to answer customer enquiries.
Excellent knowledge of system administration and networking is an asset.
Knowledge of Windows and Mac OS (Linux is an asset).
Good knowledge of scripting (Java, Python, C#).
Organized and works work well under pressure.
Eager to learn new technologies.
Game programming is an asset (HTML5, Unity, Cocos2D).
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