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Aug 10, 2021

Price Adjustment / Coming September 7th

On September 7th, Toon Boom’s licensed products will be subject to a price adjustment up to 2.5% in comparison to our previous year’s MSRP.

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Apr 27, 2021

Apple M1 Chipset & Toon Boom Software

Apple is in the process of transitioning their line of macOS computers to a new ARM-based hardware architecture. The first Macs powered by the Apple M1 chipset were released on November 17, 2020.

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Technical Support Specialist

Technical Support Specialist

Toon Boom’s Technical Support Specialist diagnoses, researches, solves or escalates customer’s issues, as well as documents solutions and provides guidance to better achieve results.

 

Required at least one.

  • Previous experience in the animation industry (2D or 3D)
  • Previous experience in VFX
  • Previous experience in Game Design/Programming

 

Location:

  • Place of residence / Western Europe

Responsibilities

  • Diagnose, analyze, and provide guidance to solve customer’s problems as well to improve their workflows
  • Answer customer’s requests in a fast and accurate way to help solve their problems
  • Report all activities in the tracking database
  • Update/monitor the Support section of the website including the User Forums and Knowledge Base
  • Determines and understands customer’s requirements by establishing strong relationships with users
  • Participate in team meetings to share solutions
  • Test customer’s technical issues when required
  • Document solution

Experience & Qualifications

  • Proven track record of solving technical problems quickly and efficiently
  • Excellent French and English oral and written skills / Additional languages a plus
  • Clear, and concise communication as well as interpersonal skills in order to answer customer enquiries
  • Excellent knowledge of system administration and networking
  • Knowledge of Windows and Mac OS is required (Linux is an asset)
  • Good knowledge of scripting (Java, Python, C#)
  • Organized and works well under pressure
  • Eager to learn new technologies

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