Knowledge Base


Importing Flash and Illustrator files

When I import SWF or AI files, why does the function for importing these files appear greyed out? The quick answer to this is because the Library folders are locked. Unlike other file formats that are imported into Harmony, SWF and AI files are imported through the...

FAQ
June 19, 2012

How to check if you are running on a 64-Bit Operating System?

Windows 7 Open the Start Menu Right-Click on Computer Select Properties You should see the following window. Make sure your that your System Type is: 64-bit Operating System Windows 8

Software Issues
July 10, 2015

Graphic glitch on windows when using NVidia Quadro graphic card

When using an Nvidia Quadro Graphic card on Windows, you may experience graphic glitches. Solution: Disable the Aero desktop theme by right-clicking the desktop, selecting "Personalize" and scrolling to the bottom to select one of the "Basic & High...

Hardware Issues
March 5, 2015

Issues with Space and Command shortcut on Mac

Issue: When using the SPACE + Command shortcut (Adobe style shortcuts) on Mac 1) Is the same shortcut as Spotlight Search in OSX. If you wish to access this key combination inside Toon Boom software you will need to change/disable the key combination for Spotlight. To...

Software Issues
January 8, 2015

Installing the Yosemite Patch

How do I install the yosemite patch? All Toon Boom software is now compatible with Mac OS X 10.10 Yosemite. In order to use the correct version, all you need to do is install the latest version from your user account.

FAQ
November 18, 2014

MAC OS 10.9 & 10.10 (Mavericks-Yosemite) Unidentified Developer Error

MAC OS 10.9 (Mavericks) and MAC OS 10.10 (Yosemite) can not confirm the identity of the developer. Default security settings prevent Harmony, Story Board Pro, Animate, Animate Pro, Toon Boom Studio and other products from being launched on Mavericks and Yosemite....

Software Issues
November 4, 2014

MAC OS 10.10 (Yosemite) - Top Bar Menu Refresh Issue

When opening some floating menus, the Top Bar Menu does not appear. Workaround: Click on Top Menu bar to make menu reappear.

Software Issues
November 4, 2014

MAC OS 10.10 (Yosemite) - Timeline Check Box Icon

Check marks primarily in the Timeline are not displaying properly on Mac OS 10.10 (Yosemite). Workaround: In Finder, go to System Preferences>General and  enable "Graphite" appearance instead of "Blue".

Software Issues
November 4, 2014

Exporting a StoryBoom project to Studio 8.1

Learn how to export a StoryBoom project for use in Toon Boom Studio 8.1. Download the attached PDF for the instructions. Download

Procedure
July 23, 2014

Transferring a Gift Card

If you have a valid, unredeemed gift card you'd like to transfer, you can simply give your gift code away to someone else. Log on to your profile page on toonboom.com. Print your gift card or send it by email to the desired person.

Procedure
April 2, 2014

Importing Flash and Illustrator files

Instructions When I import SWF or AI files into Animate or Animate Pro why does the function for importing these files appear greyed out? The quick answer to this is because the Library folders are locked. Unlike other file formats that are imported into Animate or...

FAQ
March 12, 2014

Background not visible when user sprite is used in Bone Animation

Issue Background not visible when user sprite is used in Bone Animation. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2013

How do I start the Activation Wizard?

The Toon Boom Activation Wizard is the application used to activate, install, and manage the license for the product you purchased. The Activation Wizard will guide you through the activation process and act as a bridge between you and the Toon Boom License Server...

FAQ
September 24, 2013

How do I transfer a Toon Boom software to another computer?

If you want to transfer your software to another computer, you must:

FAQ
September 24, 2013

Can I use a Toon Boom product on multiple computers at the same time?

You can install Toon Boom software on more than one machine, however it can only be activated on one machine at a time. If you need to run our Professional products on a different computer, you must first deactivate the license on the current computer, then reactivate...

FAQ
September 24, 2013

Can I see some examples of projects done with Harmony?

Definitely! Check out the Showcase and the User Stories to see some examples of productions done with Toon Boom Harmony. Also contact us to find out more!

FAQ
September 24, 2013

What kind of animation can you do with Harmony?

Harmony can do just about any kind of animation pipeline that you’re working on. If you’re doing animation for film, television, or games, then Harmony is right for you. Harmony allows you to create 2D content by scanning, drawing directly in the software, or creating...

FAQ
September 24, 2013

How do I install Toon Boom Harmony Network?

You can get ready for the installation by having your IT department read the Harmony and Your IT Department white paper. However when you’re ready for the actual installation, let Toon Boom know in advance. We’ll have someone from Support on the line to help you with...

FAQ
September 24, 2013

How can I get my team up and running quickly?

We usually recommend that you take advantage of our support and training when making a studio switch to a new software or a new version. Toon Boom experts can come in person to verify your IT setup and train the team. We can also do follow-up sessions remotely. It’s...

FAQ
September 24, 2013

What are the options available for Harmony Licensing?

Licensing can be sold in different ways, depending on the needs of the studio. You can buy licenses outright, rent them, or buy licenses per project. For more information on licensing, contact us.

FAQ
September 24, 2013

Can I buy this product on a CD?

Instructions No, you can only download it.

Procedure
September 19, 2013

How to Upgrade

After purchasing an upgrade, you will receive an Upgrade Code in your User Account online. In order to use your Upgrade Code, please install the new version on the same computer as the old version. Open the License Wizard: Windows: Start > Programs > Toon Boom...

FAQ
September 17, 2013

Is product activation related to product registration?

License activation is mandatory to prevent unauthorized use of the product and is required to run the software on your computer, whereas license registration is optional. Registration is recommended so you can access product downloads, product licenses, patches, and...

FAQ
September 16, 2013

How do I deactivate a license?

Deactivate License is an action done to return a license to Toon Boom Animation in order to grant the product code a new activation on another machine. Once the license returned, the product will not run anymore on the computer until you reactivate it. Deactivation is...

FAQ
September 1, 2013

Instance(s) of Start Dictation Command Appears in Edit Menu

Instructions When using the Mountain Lion OS, version 10.8, with Toon Boom Animation products, a Start Dictation Command appears in the Edit menu. This command does not appear to do anything. Depending on the operation you're doing, it may add more instances of the...

Procedure
July 10, 2013

Storyboard Pro 4: Loading v2 projects with Final Draft scripts in v4

Issue When loading a project created in Storyboard Pro 2, which contains Final Draft scripts, it may take a while to open the first time in Storyboard Pro 4. When this happens, select the Storyboard view to display the Script. Again, it may some time to open. Once the...

Software Issues
April 2, 2013

Storyboard Pro 4: Templates created with version 1.6 cannot be used

Issue Templates created in Storyboard Pro 1.6 or earlier cannot be used in a project created with Storyboard Pro 4. The following error message will be shown when you use such a template in a project: This template was created using an older version of Storyboard Pro,...

Software Issues
April 2, 2013

Storyboard Pro 4: License.dat file must be manually edited

Issue When configuring a license server using Storyboard Pro 4 on Mac OS X, the license.dat file must be manually edited to replace “this_host” with the actual hostname of the server.

Software Issues
April 2, 2013

Bitmap layers exported to Harmony not visible in Harmony 10

Issue When using Storyboard Pro 4 to export bitmap layers to Harmony, they will not be visible in Harmony 10 if you exported using the Original Scene export style. The animatic export is unaffected and will work fine.

Software Issues
April 2, 2013

How to download software after purchase?

Instructions If you bought a product online, you will immediately receive a confirmation email that includes a link to download your product. Click on the link to download the product you purchased. OR

Procedure
March 22, 2013

For Studio 7.1, DirectX Setting Requires Version 9

Issue The DirectX setting requires that, at a minimum, DirectX version 9 be installed on your machine.

Software Issues
March 19, 2013

Are there boxed versions of any of the Toon Boom products?

Instructions No, our products are only available as a download.

Procedure
March 18, 2013

TBS 7.1 Messages

Content Due to the compatibility of Toon Boom Studio versions 7.0 and 7.1, users will receive a message whenever saving an older project in version 7.1. This message states that the respective project will be converted to version 7.1 and does not constitute an error...

Procedure
October 25, 2012

Lip-sync is wrong when sound start time is different than zero

Issue Lip-sync is wrong when sound start time is different than zero. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Icons are misaligned on main toolbar in small icon mode

Issue Icons are misaligned on main toolbar in small icon mode. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Error! Cannot reopen saved Sample Project

Issue Error! Cannot reopen saved Sample Project. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Cannot change wrong peg loop value with saved project

Issue Cannot change wrong peg loop value with saved project TBS 7. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Light table does not work when applied on bitmap

Issue Light table does not work when applied on bitmap. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Full Drawing Mode Freeze on Exit

Issue Full Drawing Mode Freeze on Exit. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Workspace menu option greyed-out before creating projects TBS 7

Issue Workspace menu option greyed-out before creating projects TBS 7. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

TBS 7.1 Global Library

Content A new global library will be created for version 7.1. Therefore, the old library will likely have to be added manually. Step-by-step instructions to adding a new global library can be obtained by following this link: http://download.toonboom.com/files/templates...

Procedure
October 25, 2012

TBS 7.1 Compatibility

Content All projects created with previous versions of TBS will open in 7.1, but not vice-versa! This means that all projects saved in version 7.1 will be converted to the 7.1 file format and therefore will no longer be accessible in version 7.0.

Procedure
October 25, 2012

TBS 7.1 Licensing

Content Your previously activated version 7.0 license will work correctly to run version 7.1, with no additional steps necessary.

Procedure
October 25, 2012

TBS 7.1 Preferences

Content The preferences for your former version of Toon Boom Studio will not be remembered in the new version. You will need to re-establish your presets for Toon Boom Studio 7.1.

Procedure
October 25, 2012

TBS 7.1 Installation

Content Installation of Studio version 7.1 will not uninstall version 7.0. You can continue to use version 7.0.

Procedure
October 25, 2012

Cannot rename elements by double-clicking

Issue Cannot rename elements by double-clicking on element. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Recent file titles get squashed in the Welcome screen

Issue Recent file titles get squashed in the Welcome screen. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Workspace menu option greyed-out before creating projects

Issue Workspace menu option greyed-out before creating projects. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Bones envelope layer shows phantom update in Camera view when selected

Issue Bones envelope layer shows phantom updates in Camera view when selected. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Crash while clicking in viewer with Transform tool selected

Issue Crash while clicking in viewer with Transform tool selected when hitting the letter Y. This crash can also occur with the Bone Manipulator tool selected. Solution Bug fixed in TBS 7.1.

Software Issues
October 25, 2012

Crash Runtime error with Minus Max Amount values TBS 7

Issue Crash Runtime error with Minus Max Amount values. Solution Bug fixed in TBS 7.1.

Software Issues
October 22, 2012

How the Activation process works

Instructions When you install Toon Boom software that requires activation, you are asked to perform two tasks:

Activation
September 6, 2012

Mac OS X 10.8 Mountain Lion Installation Instructions

Instructions Mac OS X 10.8 Mountain Lion Toon Boom products can be used on Mountain Lion. However, there is a procedure necessary to lower the security settings when installing the software, running the license wizard, and opening the application for the first time....

Installation
August 31, 2012

How do I deactivate a license?

Instructions Deactivate License is an action done to return a license to Toon Boom Animation in order to grant the product code a new activation on another machine. Once the license returned, the product will not run anymore on the computer until you re-activate it....

Procedure
August 31, 2012

How do I start the Activation Wizard?

Instructions The Toon Boom Activation Wizard is the application used to activate, install and manage the license for the product you purchased. The Activation Wizard will guide you through the activation process and act as a bridge between you and the Toon Boom License...

Activation
August 31, 2012

How to Upgrade, Activate or Deactivate your software.

Instructions Choose what you are doing and click on the tutorial link which fits your situation             Individual User, click on tutorial 1 or 2.

Activation
August 31, 2012

How do I activate a site license (server license)?

Instructions This setup is for large scale installation only. The license generated using the product code in the Activation Wizard is installed on a license server (this can be a machine where the product is in use as well). The License Server must be up and running...

Activation
August 31, 2012

Cross-grading from Animate or Animate Pro to Harmony

Instructions If you intend to move from Animate or Animate Pro to Harmony, please contact support@toonboom.com BEFORE you do this.

Activation
August 31, 2012

Upgrading a Network from Animate version 1 to Animate 2

Instructions Existing network customers who wish to upgrade from Animate (or Animate Pro) version 1 to Animate (or Animate Pro) 2 MUST contact Toon Boom Animation through licensor@toonboom.com. PLEASE DO THE FOLLOWING:

Activation
August 31, 2012

Upgrading from Animate version 1 to Animate 2

Instructions

Activation
August 31, 2012

Upgrading a Multi-seat setup from Animate version 1 to Animate 2

Instructions Existing network customers who wish to upgrade from Animate version 1 to Animate 2 MUST contact Toon Boom.

Activation
August 31, 2012

Cross-grading from Animate to Animate Pro 2

Instructions This deals with the two scenarios explained below: Crossgrading from Animate version 1 Crossgrading from Animate 2 Crossgrading from Animate version 1

Activation
August 31, 2012

How do I activate an individual license (local license)?

Instructions Typical Activation Setup The license generated using the product code in the Activation Wizard is installed locally on the computer which you will use the product on.

Activation
August 31, 2012

Returning Animate 1 Product Code by email for an Animate 2 upgrade

Instructions If Animate was activated by email, it is not possible to return the Animate version 1 Product Code by email. YOU MUST DO THE FOLLOWING: Contact licensor@toonboom for more information (open 9-5 Mon-Fri EST) DO NOT start the installation procedure before...

Activation
August 31, 2012

What is a Product Code or License Key?

Instructions A Product Code is another word for the product license. It is a unique code made up of five groups of four alphanumeric characters. The product code is required for activation and registration. During the first launch of your new software, you will be...

Activation
August 30, 2012

What happens if I change the Operating System on my computer?

Instructions As long as you don′t perform a "low-level" reformat of your hard drive, you will not be required to reactivate your Toon Boom product license code. If reactivation is necessary, the product will do it automatically without displaying the License...

Activation
August 30, 2012

Where can I find my Product Code or License Key?

Instructions If you are not able to find your product code (license key), you can log into your account on the Toon Boom Animation website (by using the user name and password that you created when purchasing your software). Once logged in, navigate to the My Products...

Activation
August 30, 2012

Possible activation errors

Instructions The Software must be installed on a computer that has Internet access. If you do not have Internet access you will not be able to activate the software.

Activation
August 30, 2012

Activation request after software was activated on your machine.

Instructions To correctly activate Toon Boom software make sure that the time displayed on your computer is correct. If you receive a message asking you to reactivate your software AFTER it has already been activated, you should confirm that the time and date used by...

Activation
August 30, 2012

Is activation mandatory?

Instructions Yes, you must activate your Toon Boom product to confirm that your product code (license) is valid. If you do not activate your product, it will not work.

Activation
August 30, 2012

What happens if I reformat my computer?

Instructions As long as you re-install the same operating system, you will not be required to deactivate and reactivate your Toon Boom product license.

Activation
August 30, 2012

Is the Product Code restricted to a specific Operating System?

Instructions The Product Code (license) can be used on all supported operating systems, these are listed in the product system requirements. The Product Code is not linked to any specific operating system.

Activation
August 30, 2012

How is the information gathered during activation used?

Instructions Activation consists of the product code that you enter, combined with a unique machine identifier generated by your computer. Only this information is provided to the Toon Boom activation server to ensure that each product is only activated the permitted...

Activation
August 30, 2012

How does activation affect backup and restore tools?

Instructions As long as you restore the same operating system, you will not be required to deactivate and the reactivate your Toon Boom product license. For further inquiries or a more detailed response, please contact support@toonboom.com for assistance.

Activation
August 30, 2012

Using Snapshots to Control Thumbnails for Timeline PDF Output

Instructions When you create a panel (or shot) you are presented with a thumbnail of the image at its default position. If you have added a transform, this may not be the definitive image that you wish to show in the timeline. Furthermore you may wish to show...

Procedure
August 30, 2012

Upgrade License Procedure From Animate to Animate Pro

Instructions This is the specific procedure required when you purchase an upgrade license from Animate to Animate Pro. The Toon Boom Animate Pro upgrade requires a specific license and a specific order of license registration to enable the Animate Pro license...

Procedure
August 30, 2012

What do I need to transfer a Toon Boom software to another computer?

Instructions If you want to transfer your software to another computer, you must:

Activation
August 30, 2012

What can I do with Toon Boom products which require activation?

Instructions Several Toon Boom products can be installed and activated at the same time on the same computer. You can open the License Wizard application to activate all the newly installed Toon Boom software at once. Open the License Wizard by going to one of your...

Activation
August 30, 2012

Is my existing Product Code valid if a new version is released?

Instructions Your product code will always be valid, even if a newer version of your product is available. If you upgrade your product to a newer version, you will receive a new product code for the upgrade. The older version of the product will remain activated.

Activation
August 30, 2012

Installing Toon Boom products on Mountain Lion

Instructions Toon Boom products can be used on Mountain Lion. However, there is a procedure necessary to lower the security settings when installing the software, running the license wizard, and opening the application for the first time. After you have successfully...

Installation
August 13, 2012

Products Supported

Instructions This table lists the Toon Boom products which now support the software activation technology.

Procedure
June 20, 2012

What are the specs for uploading my animation to YouTube and Facebook?

Instructions For information on what specifications you need to make your animation export viable for YouTube and Facebook, please refer to the links below: Youtube: http://support.google.com/youtube/bin/static.py?hl=en&page=guide.cs&guide=1728585 Facebook:...

Procedure
June 20, 2012

Problem using a drawing pen in Comic Boom after too many undo's

Issue If you are using a drawing pen and tablet (such as a Wacom) and you click on the undo button too many times, the pen may stop working in Comic Boom. Solution Switch to any other software outside of Comic Boom and then go back into Comic Boom and continue to work.

Software Issues
June 20, 2012

Wacom mouse unable to select menu commands

Issue When using a Wacom mouse on a Wacom tablet some functions might not work properly. For example, you can draw with the mouse, but you can't select a command from any of the menus. Solution User the stylus (pen) instead of the mouse on the tablet, or switch to a...

Hardware Issues
June 20, 2012

Nature Effects: Reset to default limitations

Issue In a Nature effect when the Reset to Default option is use, the Duration field does not reset. Solution As a temporary workaround, if you don't remember the default value for the duration of your effect, launch Toon Boom Studio again to open a second window. Add...

Software Issues
June 20, 2012

Memory limitation

Issue When playing a preview of your animation, if you perform another function at the same time, such as the undo, the program might freeze. Solution As a temporary workaround, refrain from performing other functions while the preview is playing back. You can stop the...

Software Issues
June 20, 2012

[Bones] Infinite regions cause ordering problems

Issue If you are using bones to create your animation and you experience a problem with the ordering, it may be because the bone's influence is set to Infinite. You may experience this ordering issue right away in the Camera view, or only in a .swf render. Solution...

Software Issues
June 20, 2012

Light Table does not work when applied on bitmaps

Solution You can apply a colour transform effet to the bitmap and play with the multiplicative or additive alpha fields to shade it out. This way it will appear washed out in the Camera view and would allow you to perform a trace.

Software Issues
June 20, 2012

Sound from MPEGs are not imported

Issue MPEGs that have mixed image and sound will not have their sound imported in the software. IMPORTANT: Only MPEG1 can be imported into Toon Boom Studio. Toon Boom Studio does not support MPEG2 and MPEG4. Solution Only export a file that you plan to import into Toon...

Software Issues
June 20, 2012

Can't delete multiple layers from the Xsheet view

Issue I can't delete multiple layers at the same time in Xsheet view. Solution You can delete multiple layers/columns in the Xsheet view by making your multi selection and then going to the Top menu and selecting Element > Delete Element. You can also delete...

Software Issues
June 20, 2012

Transparency is not conserved in PDF and AI imports

Issue When importing a .pdf or .ai with objects filled with semi-transparent colours, the imported objects will not appear in Studio with the semi-transparent fill. Solution The semi-transparent colours will, however, be added into the imported palette. The user can...

Software Issues
June 20, 2012

No sound when exporting a Flash Movie as a Selection or Playback Range

Issue When rendering to .swf, the sound will not be exported properly if the user exports using Selection or Free Playback Range. Solution To properly export a scene with sound to .swf, export the entire scene.

Software Issues
June 20, 2012

Can't change file name of an export in Save As field on Mac

Solution The user must click on the browse button in order to be able to rename their file.

Software Issues
June 20, 2012

Issue with drop shadow and vectorized bitmaps

Issue When a vectorized bitmap with alpha has a drop shadow, the drop shadow appears bigger on import than the actual bitmap. Solution This occurs because the software calculates the entire bitmap, while not taking the transparency into account. If you want to have a...

Software Issues
June 20, 2012

Can I get my money back, if I don't want the software anymore?

Instructions Unfortunately, we don't offer refunds. If you are unsatisfied with your software purchase, we would be happy to discuss the situation with you. Please contact us by writing to customerservice@toonboom.com.

Procedure
June 20, 2012

Can I buy an Academic version?

Instructions To be eligible for an Academic version of the software you MUST fulfill one of these criteria:

Procedure
June 19, 2012

Which Mac Operating Systems will Toon Boom Studio run on?

Instructions The Mac Operating System (Mac OS) determines which version of Toon Boom Studio you can run. Other factors may also include RAM and available hard disk space. The following versions of Toon Boom Studio are supported by MacOS: Studio 8.1 Intel® processor...

Procedure
June 19, 2012

Importing Flash and Illustrator files

Instructions When I import SWF or AI files into Animate or Animate Pro why does the function for importing these files appear greyed out? The quick answer to this is because the Library folders are locked. Unlike other file formats that are imported into Animate or...

Procedure
June 19, 2012

How do I buy a product?

Instructions Go to our website and choose the animation product which suits your needs by reviewing the information on each of our product pages. Videos, tutorials and user stories are all readily available to help you make your decision. In addition, to make things...

Procedure
June 19, 2012

What are my payment options?

Instructions All payment options available for purchasing Toon Boom products are secure and conform to the latest security standards. Credit Cards VeriSign Payment Services allows Visa. PayPal accepts Visa, MasterCard, American Express and Discovery Card. Debit Cards...

Procedure
June 19, 2012

Can I combine Promo codes?

Instructions No, Promo codes can not be combined to get a discount on more than one product. A Promo code is only available on the product it is allocated to in the special offer.

Procedure
June 19, 2012

Screen turns black whenever I try to draw inside Toon Boom Studio

Solution If you are using Studio 5 and the screen turns black when you draw, you will need to do the following: Go to the top menu. Click on Edit > Preferences. In the Preferences window click on the Display tab. Change the renderer from Direct3D to OpenGL. Make...

Software Issues
June 19, 2012

Import Known Issue: Import of multi-layered images

Issue All layers of PDFs and AI formats are imported into one single layer. Solution There is currently no solution for this problem.

Software Issues
June 19, 2012

Import Limitation: JPEG2000 images

Issue JPEG 2000 images created by applications other than QuickTime or Studio can not be imported. Solution Use one of these two products, as a workaround, to export the JPEG 2000 format needed for your project.

Software Issues
June 19, 2012

Export Known Issue: QuickTime Export

Issue QuickTime Export: Even if the sound is removed from the QuickTime options, the exported video has sound. Solution In Toon Boom Studio, in the Timeline view, disable (uncheck) the layer with your sound on it. When you go to make the QuickTime export, you will...

Software Issues
June 19, 2012

Can I buy Toon Boom products in a computer or electronics store?

Instructions No. It is not possible to purchase our products from computer or electronics stores. For your convenience we allow you to purchase from our own secure online store. You can do this from the comfort of your own home, through the internet by going to http://...

Procedure
June 19, 2012

What about Promo discounts?

Instructions Occasionally, there will be a Promo code discount associated with an exclusive special. Use the Promo code during the checkout process to get the reduced price for your product.

Procedure
June 19, 2012

Capture device limitation

Issue New capture devices can only be detected at launch of the application. Solution If you connect a new capture device to your computer you must first close the application and reopen it to detect the capture device.

Software Issues
June 19, 2012

Scene Planning Known Issue: Function Editor: Copying a keyframe

Issue Function Editor: When copying a keyframe from one cell frame to another, Velocity remains at 100% in the Function Editor. This happens on the third keyframe and then all subsequent keyframes added. Solution Make sure the Velocity keyframes are readjusted...

Software Issues
June 19, 2012

Scene Planning Known Issue: Moving Pivot Points on Drawing Elements

Issue The position of Rotation and Scale pivot points can not be locked. Moving either of these points may affect the position of the other. Solution Before adding any keys to the element, manually adjust the position of the Rotation and Scale pivot points to match...

Software Issues
June 19, 2012

Tablet PC and Windows Vista: Flipping to Portrait mode

Issue Tablet PC and Windows Vista: Flipping to Portrait mode does not work automatically. Solution Change the orientation of the screen manually through the Control Panel > Tablet PC > Orientation settings.

Software Issues
June 19, 2012

Exposure Sheet view: multi-layer selection operations

Issue Exposure Sheet view: Operations (e.g. display, delete, etc...) can not be performed on a multi-layer selection. The operation will only be applied to the layer that was selected first. Solution Use the top menu to delete a multi-layer selection: Element >...

Software Issues
June 19, 2012

The Dropper tool only selects colours on the current layer.

Issue The Dropper tool only selects colour from the current art layer in the Camera and Drawing views. Solution To select colours that are on other art layers, turn on the Apply to Line Art and Colour Art option on the Select tool.  

Software Issues
June 15, 2012

Onion skin opacity value not applied to Texture in TVG.

Issue When real time anti-aliasing is NOT turned on... The onion skin opacity value set in the preferences is not applied to colour textures in TVG drawings, they always stay opaque. Solution Turn on the real time anit-aliasing.

Software Issues
June 15, 2012

Textures inside textured brush strokes are not morphed.

Issue Morphing a brush line that contains line texture will convert the line to a solid fill for the duration of the morphing sequence. Solution Since the morphing technology is meant to work with vector elements and not mapped bitmap elements, try to create a vector-...

Software Issues
June 15, 2012

Crop Frame can't be moved using Translate tool and left mouse button

Issue If you are working in the Camera view, the Crop Frame area can not be moved using the Translate tool and the left mouse button. Clicking in the Camera view will unselect the Crop Module instead. Solution To move the Crop Frame in the Camera view, use the middle...

Software Issues
June 15, 2012

Selecting morphing sublayer drawing doesn't display it in Camera View

Issue If you select a morphing sublayer drawing you will find that it does not display in the Camera View. Solution However, it will display in the Drawing View.

Software Issues
June 15, 2012

Pegs whose children are inside a group can't be (un)collapsed

Issue A peg that is parent to drawing elements that are inside a group will not have the collapse/expand arrow in the Timeline if the peg is outside of the same group. It will not be possible to visually collapse the peg in the Timeline. This only occurs when groups...

Software Issues
June 13, 2012

Animate Pro upgrade is installed and activated but won't run

Issue I just purchased and downloaded Animate Pro from your website. I entered the product code in the Activation Wizard, and got activation confirmation, but the program won't start up. When I click start to start up the program it keeps returning to the Activation...

Software Issues
June 12, 2012

Where can I download the patch for my software?

Instructions There are two ways to obtain your update patch, which method you use depends on how you obtained your software license. If you registered your software online (the license was not given to you by our licensor) do the following:

Procedure
June 8, 2012

Error - 6001 during installation of the software

Issue This is usually a corruption in the InstallShield folder and prevents the installation of the software. This error will appear as you launch the software installer. Solution You can fix this doing the following:

Software Issues
June 8, 2012

Error (-5006 : 0x80004005) during installation of the software

Solution This error message can be resolved by running setup from within the Add/Remove Programs utility in the Control Panel. To do this on Windows 2000, XP, or Server 2003, perform the following steps:

Software Issues
June 8, 2012

Error message on Mac when opening Storyboard Pro

Issue Could not open /Applications/Toon Boom Storyboard Pro.localized/Toon Boom Storyboard Pro.app/Contents/usa/etc/resolution.conf Solution When this error message appears, do the following to resolve the issue:

Software Issues
June 8, 2012

Slow Performance using bitmaps and textures in Toon Boom Studio

Solution To resolve slow performance issues using bitmaps and textures, you must first ask yourself these questions: Do you experience slow performance in your Toon Boom Studio projects? Do these projects contain a large number of imported bitmaps or vectorized...

Software Issues
June 8, 2012

Troubleshooting Integrated Intel Graphic Cards

Solution If your TabletPC has an integrated graphics card and it occasionally crashes then do one of the following: Install the latest TabletPC drivers Reduce the hardware acceleration setting of your TabletPC Installing the latest drivers: Go to the TabletPC...

Software Issues
June 8, 2012

Looped sounds are discarded when creating symbols.

Issue When a symbol is created from a selection that contains a looped sound, the sound will not be carried to the symbol. Solution Sounds can be looped by editing symbols, but symbols cannot be created from looped sounds.

Software Issues
June 8, 2012

If online activation fails, what do I do?

Solution There is little chance of online activation failing. However, if a failure occurs, please make sure your internet connection is working correctly and verify that the correct product code was entered. If you are still unable to activate the software, please...

Software Issues
June 8, 2012

My Image sequence is empty after rendering

Issue You may encounter the following situation: When you generate an image sequence in PNG format using Toon Boom Studio all the frames that were created come out empty. This occurs when some options were not activated when you performed the render. Solution You can...

Software Issues
June 8, 2012

Licensing issue when upgrading, reformatting or with a new computer

Issue If you upgraded your Windows or Mac operating system, or reformatted your machine without returning your license you may experience some errors. If you bought a new computer and are trying to activate the key without returning the existing one, you will get error...

Software Issues
June 8, 2012

Bamboo Pen: stroke offset in mouse mode

Issue Bamboo Pen tablet (driver 5.2.0-7a) on Windows Vista: Mouse mode causes offset in pen strokes. Solution Some things to consider/take a look at: Tablet profile Display settings Tablet drivers are too old Tablet drivers conflict each others if you have more than...

Hardware Issues
June 8, 2012

No Pressure sensitivity with Wacom Intuos/Cintiq tablets

Issue If you setup user accounts on your machine with limited access to the Preferences and Library you should be aware of the following: You may be unable to obtain pressure sensitivity on the pen with your Toon Boom software. Solution To fix this, run the tablet at...

Software Issues
June 8, 2012

Dragging a template generated from SWF to network discards composite

Issue Dragging a template generated from an SWF file to the network discards the composite. Solution Drag the template to the Timeline so that the drawing element is connected to the existing composite module.

Software Issues
June 8, 2012

Preview Selected Drawing doesn't take Preview Resolution into account

Issue When you use Preview Selected Drawings in the Xsheet the Preview resolution is not taken into account. For example, if you set the preview resolution to 1/4 the preview is still shown at full resolution.

Software Issues
June 8, 2012

It's impossible to install application with non-administrator account

Solution When installing on Windows XP or Vista you need to login as a local administrator to complete the installation. Otherwise this could result in permission errors or no response from the installer. Elevating the privileges from a non-administrator account will...

Software Issues
June 8, 2012

Flicks option causes incorrect behavior with the Wacom tablet

Issue In Windows 7 when the following option is turned on: Use Flicks to Perform Command Action Quick and Easily available in the Control Panel > Pen and Touch > Flicks This results in incorrect behaviour with the Wacom tablet, where the drawing strokes appear...

Software Issues
June 8, 2012

No access to original computer, can I activate a product in new one?

Issue I want to activate the product on a new computer, but can't access the original computer? Solution If access to the original computer is not available, you may not be able to activate software on the new computer. In this case, please contact licenser@toonboom....

Software Issues
June 8, 2012

Can I import sound into Flip Boom All-Star?

Instructions

Procedure
June 7, 2012

Do I need a YouTube account to export to YouTube?

Instructions You need to provide your YouTube account username and password when uploading a video to YouTube through the software.

Procedure
June 7, 2012

Can I give my drawings to my friend who has the same software?

Instructions Your friend must have the same version of the software as you do AND it must be a registered copy. Save your project, then copy your project onto a USB key and give it to your friend. Your friend can open your project on his/her copy of the software on his...

Procedure
June 7, 2012

Watching your animation on iPad, iPhone or iPod

Instructions After you publish your animation to iTunes, you need to use the features in iTunes to convert it so you can sync it with: iPad iPhone or iPod For iPad In iTunes do the following:

Procedure
June 7, 2012

The Select All shortcut does not work when the Text tool is selected.

Issue If you select the Text tool in Flip Boom All-Star and then try to Select All by using the keyboard shortcut [Ctrl]+[A], it does not work. This occurs when you do the following: In current frame, draw a some elements. Select the Text tool. Click in the Camera...

Software Issues
June 7, 2012

Quick Launch Icons not available

Issue The Quick Launch Icons for Comic Boom are not available under Windows 7. Solution This feature is only supported on earlier versions of Windows.

Software Issues
June 7, 2012

How to download updates for Toon Boom products?

Instructions Service packs and updates are announced on our website or in the newsletter upon release. To obtain an update or patch for Toon Boom products, you must have a legitimate copy of the product. All service packs and updates are available on the Toon Boom...

Procedure
June 7, 2012

I want additional templates, where can I get more?

Instructions Keep checking our website at: http://www.toonboom.com/products/flipboomallstar/eLearning/templates If you sign up for our newsletter you will always be notified when new Flip Boom All-Star items are available as well as finding out about latest news from...

Procedure
June 7, 2012

Can I import images into Flip Boom All-Star?

Instructions Yes! Click on File > Import Image and select the file that you would like to import into Flip Boom All-Star. Flip Boom All-Star supports many file formats, such as .jpg, .png, .tiff, .psd and many more.

Procedure
June 7, 2012

Mac 10.6 Snow Leopard - unsupported codecs - Workaround

Issue When using Toon Boom Studio with Mac 10.6 Snow Leopard the following may occur: Some movie files, even though QuickTime player can open them, contain data that was created using a codec (compressor/decompressor) that is not supported by QuickTime player. For...

Software Issues
June 7, 2012

Loading a 4:3 project does not resize it to fit the 16:9 drawing view

Issue Loading a 4:3 project does not resize it to fit the 16:9 drawing view - the top and bottom parts of the drawings are not visible until you pan the image or zoom out. Solution Resize each frame manually.

Software Issues
June 7, 2012

How do I draw with colours other than the ones shown in the palette?

Instructions Double-click on a colour or click on the Edit Colour button. A Colour wheel will appear. Click on any colour you want. Then click on the OK button. The new colour will appear in the colour palette area.

Procedure
June 7, 2012

How make a CD/DVD backup of your software

Instructions IMPORTANT: Make sure that you have a CD or DVD burner on your computer and not just a player. If you only have a player then you cannot burn the CD or DVD. Windows 7

Procedure
June 7, 2012

Where are the templates, I can only find the drawing tools?

Instructions At the bottom of the drawing tools area, you will see a round button with a picture of some books on it. Click on this button and the library and templates will appear. The icon will change to show a drawing tools toggle button. To go back to the drawing...

Procedure
June 7, 2012

How do I draw behind the character that I am drawing?

Instructions After drawing the character or objects that you would like in the foreground, click on the Draw Behind button. It looks like a tree with a squiggly, blue stroke behind it. The button changes colour when it is ready to use. You can now use the brush tool to...

Procedure
June 7, 2012

How do I see the page before the one that I am working on?

Instructions Click on the button with the two people on it, this is the Show/Hide Previous/Next Pages tool. When you click on this button, you will be able to see the page right before and the page right after the one you are working on. This is useful when you are...

Procedure
June 7, 2012

How do I create a new animation?

Instructions Create a new project by clicking on the New button. The New button is located in the top row of the software interface and has a blank page depicted on its button. If you are still unsure, hold your mouse over the button until its tool tip appears. It...

Procedure
June 7, 2012

I want to work on one of my projects, where is it?

Instructions Click on the Open button to open a saved project. A window will appears so you can browse to the place where the project is saved.

Procedure
June 7, 2012

Can I change the software skin colour of Flip Boom Classic/Cartoon?

Instructions In Flip Boom Cartoon and Flip Boom Classic versions 4 and 5. Open Flip Boom Classic/Cartoon. From the top menu, go to Edit > Skins. Select the software skin colour that you desire. In Flip Boom Classic versions 1, 2 and 3. Open Flip Boom Classic....

Procedure
June 7, 2012

Difficulties using the Test SWF Movie interface controls

Solution If you encounter difficulties using the Test SWF Movie interface controls you must install the latest version of Adobe Flash Player for the web browser in which the test is opened. After installing it you should be able to access the controls on the next test...

Software Issues
June 7, 2012

I don't understand how to use Flip Boom Classic?

Issue NOTE: Flip Boom Classic has been renamed to Flip Boom Cartoon. The demo and tour material provided on the Flip Boom Cartoon page works for Flip Boom Classic. If you are having a few problems look at these:

Software Issues
June 7, 2012

Creating a Multiple Point Camera Movement

Instructions Objective: To create camera movements using several different camera positions in Storyboard Pro (version 1). Method: This involves creating a scene with one less panel than there are camera moves. The idea is to use the same imagery and framing over...

Procedure
June 7, 2012

Problems moving Sound Columns in Xsheet

Issue Moving sound columns around in the Xsheet may not work if some other columns remain hidden. Solution Make sure the columns in Xsheet are not hidden when moving sound columns. All columns MUST be visible.

Software Issues
June 7, 2012

Issue related to hiding sound columns in the Xsheet

Issue In the Xsheet, if you try to hide a sound column it will not work if there is a drawing column between it and another sound column. Solution In the Xsheet view, drag all your drawing columns to one end of the xsheet so that they are effectively grouped together...

Software Issues
June 7, 2012

Dragging and dropping multiple templates causes crash

Issue Dragging and dropping more than one template when at least one of the templates comes from Digital Pro or Solo products causes the application to crash. Solution Digital Pro and Solo templates MUST only be dragged and dropped ONE AT A TIME. You cannot drag and...

Software Issues
June 7, 2012

Importing a QuickTime movie with sound may fail

Issue This occurs randomly on Windows systems if you have QuickTime Pro installed on your computer. When you try to import a QuickTime movie which has a soundtrack it may fail. If it does, then the following error message will appear: "An error occurred while...

Software Issues
June 7, 2012

Unable to import AI files with layers

Issue In Animate 2 and Animate Pro 2 you are unable to import AI files with layers because of a flag that was turned off for the Pdfimport utility. Solution To import your AI Files with Layers, do the following:

Software Issues
June 7, 2012

I can't hear my recorded sound when I play it back. What do I do?

Solution If your recorded sound seems faint or if you cannot hear it when you play the recording back, check the following:

Software Issues
June 7, 2012

My voice distorts when I speak into the microphone. How do I fix this?

Solution If your voice distorts when you play the recording back, check the following:

Software Issues
June 7, 2012

My voice is too quiet when I play back my recording. What should I do?

Solution If your voice seems faint or if you cannot hear your voice when you play the recording back, check the following:

Software Issues
June 7, 2012

Duplicate page places focus on incorrect page

Issue For versions of Flip Boom Classic 3.0 and older, when you use the Duplicate Page option, the focus stays on the original page instead of changing to the newly created copy. Solution Manually change the focus to the copied page by selecting the corresponding page...

Software Issues
June 7, 2012

Apply to Visible Drawing option may not work in the Camera view

Issue The Apply to Visible Drawing in the Paint Tools Properties may not always work in the Camera view because it does not take into account if there is a peg displacement between the layers. Solution Momentarily disable or detach the peg from the layers in question,...

Software Issues
June 7, 2012

Exiting symbols edited in the Library

Issue Playhead returns to the first frame when exiting a symbol after editing it in the Library. Solution Edit the symbol from the Timeline or Camera view.

Software Issues
June 7, 2012

What characters are allowed in username and password, for registering?

Instructions NOTE: Spaces are NOT allowed between characters in either Usernames or Passwords USERNAME: Will be your email address. PASSWORD: The following characters are allowed: a-z A-Z 0-9  _ - % * # $ & ! NOTE: Your password must contain a minimum of 6...

Procedure
June 7, 2012

How do I increase the size of the eraser?

Instructions Select the eraser tool and then use the Brush slider to alter the size of the eraser.

Procedure
June 7, 2012

Why can't I just paste my login info into YouTube upload window?

Instructions When you publish your movie and export it to YouTube, a YouTube Upload window appears with spaces where you can type your login name and password. You must TYPE your login name and your password into the login information space provided. You CANNOT paste...

Procedure
June 7, 2012

When using a Wacom Intuos tablet pen tablet loses pressure sensitivity

Solution If you find that you have lost pen tablet pressure sensitivity this will fix the problem: Click Start > Wacom Tablet > Wacom Tablet Preference File Utility. Under All User Preferences, click Remove. Pressure sensitivity is enabled.

Hardware Issues
June 7, 2012

When you drag and drop a template that is drawn with a pencil

Issue In Flip Boom All-Star if you scale a template, the lines of the drawing will often become so thick due to the scaling, that you will loose detail. Solution To fix this problem, select the scaled template, then adjust Brush tool size sliders to bring the line...

Software Issues
June 7, 2012

When exporting the filename is truncated if there is a period

Issue In Flip Boom All-Star when exporting to Flash, QuickTime, YouTube and other formats, the filename is truncated if there is a period in the filename. For example, if you export:       FBA_1.0_13920_Flash.swf it will be shortened to:...

Software Issues
June 7, 2012

Issues on using Close Previous Editors preference

Issue The Close Previous Editors preference does not get applied when opening an element or effect using the yellow button of the module in the Network. In this case it will not close the previously opened element/effect and will simply open a new one on top of the...

Software Issues
June 7, 2012

The path to access the utransform utility in Windows is incorrect

Issue The path to access the utransform utility in Windows is incorrect as shown on page 5 of the Utilities Guide for Animate 2. Solution If using Windows the correct path is: \Program Files\Toon Boom Animation\Toon Boom Animate 2\nt\bin\ utransform -outformat

Software Issues
June 7, 2012

If Xsheet scrollbar is used, the Open GL view temporarily disappears

Issue In Windows 7 if the Aero GUI is switched on and the Xsheet scrollbar is used, the Open GL view becomes temporarily disabled (either Gray or Black). To restore the view, click on the drawing in either the Xsheet or the Timeline. Solution Disable the Aero GUI. By...

Software Issues
June 7, 2012

Animate Pro 2 returns Animate Pro version 1 Product Code by email

Instructions If Animate Pro version 1 was activated by email, it is not possible to return the Animate Pro version 1 Product Code by email. YOU MUST DO THE FOLLOWING: Contact licensor@toonboom.com for more information. (Open 9-5 Mon-Fri EST). DO NOT start the...

Procedure
June 6, 2012

Why can't I select certain frames in the Timeline/Xsheet?

Issue You should be able to avoid this behaviour in Toon Boom Studio v4.0 by going to the Function Editor and unchecking Sync Current Frame. This issue has been resolved in version 4.5 of the software.

Software Issues
June 6, 2012

Animate closes after I enter the PLE key

Issue This is related to limited permissions set for your user account. You should be able to address this in the Windows Vista Start Menu by right-clicking on the application and then using the Run as Administrator function.

Software Issues
June 6, 2012

Is there a difference between sound and animation playback?

Instructions Yes. The differences between sound and animation playback are: Sound Playback Plays back sound in the Record Sound window and is based on the length of the recorded sound Animation Playback Plays back in the main interface is based on the length of the...

Procedure
June 6, 2012

How do I use the Record Sound feature?

Instructions In Flip Boom Cartoon or Flip Boom Classic, you can record sound directly over your animation by using the built-in Sound Record feature. You can find out how to use this feature in the software by clicking on Help > Flip Boom Cartoon/Classic Help and...

Procedure
June 6, 2012

Issues when using dual monitor setup

Issue When using Animate in a dual monitor setup on the second (right hand side or top most) monitor, the pop up menus in the Tools toolbar appear on the left side of the vertical toolbar. Solution If there is not enough space for the pop-up menu on the screen, it will...

Hardware Issues
June 6, 2012

Scan interface hides behind the application

Issue The popup Scan interface will not come to the front, but instead hides behind the application. Solution Bring the Scan Interface in front by right-clicking on the scan application in the task bar.

Software Issues
June 6, 2012

SWF Import: filenaming issue

Issue .swf files that contain a period in the filename can not be imported. Solution Rename the file and replace the period (".") with an acceptable character like an underscore ("_"). For example: If the file was named interstellar.voyager.swf it...

Software Issues
June 6, 2012

Can I import sound into Comic Boom?

Instructions No, it is not possible to import sounds.

Procedure
June 6, 2012

I don't understand how to use Comic Boom

Instructions Click on this link to see the Take a Tour demo, then click on each of the buttons in the demo to find out what each does. Or click on F1 in the Comic Boom software to access the Interactive User Guide that can give you many pointers.

Procedure
June 6, 2012

How can I find out what all the buttons do in Comic Boom?

Instructions To find out what each button does and how it works, press F1 in Comic Boom to open the Interactive User Guide.

Procedure
June 6, 2012

What format can I show my Comic Boom comic strip in?

Instructions You can publish a video file of your comic strip in the following formats: iTunes QuickTime YouTube Facebook You can print your comic strips in three different layouts: Vertical Horizontal Individual panels

Procedure
June 6, 2012

Camera and Drawing View stops working on ATI 4850 when using Direct3D

Issue After rendering some objects, the Drawing and Camera views can become unresponsive when using Direct 3D as a renderer if you have an ATI 4850 video card. Solution Change the renderer to OpenGL in the Preferences Display tab. OR Activate the Disable Hardware...

Software Issues
June 6, 2012

Why can't I hear all the sound I recorded when I play my animation?

Issue If you only have a short animation, the sound you are recording may last for longer than it takes to play the animation. In other words, if the animation stops before the sound does, the sound will get cut off. Solution Create the whole animation first, then...

Software Issues
June 6, 2012

Can I open projects from Comic Boom in other softwares?

Instructions Flip Boom Classic and Flip Boom Cartoon can open projects from Comic Boom. You can then edit and save them in the current project format. NOTE: Once saved, you won't be able to open them up in Comic Boom again.

Procedure
June 6, 2012

Can I open projects from Animation-ish in other software?

Instructions Flip Boom Classic and Flip Boom Cartoon can open projects from Animation-ish levels 1 and 2 (not level 3). To edit and save them you will have to convert them to the current project format. Once saved, you won't be able to reopen them in Animation-ish.

Procedure
June 6, 2012

Do I need an internet connection to export to YouTube or Facebook?

Instructions Yes, an internet connection is required when exporting to YouTube or Facebook.

Procedure
June 6, 2012

Do I need a Facebook account to export to Facebook?

Instructions Yes! You need to log into your Facebook account during the export process. You will also be asked to allow Toon Boom Animation as a Facebook application and to allow video uploads on your account. Any negative answers will result in a failure to upload the...

Procedure
June 6, 2012

Can I import sound into Flip Boom Classic/Cartoon?

Instructions No, but make sure to take a look at all of the sounds that are now included in the new Sound Library. You can also record sound directly over your animation by using the built-in Sound Record Feature. It's easy to record sounds and match them to your...

Procedure
June 6, 2012

Can I still use the software if my internet no longer works?

Instructions As long as the software was installed and activated on that computer you can use the software even if the connection to the internet is lost. However, if you want to export your completed animation to Facebook or YouTube you will need an active internet...

Procedure
June 6, 2012

I have a YouTube account but I can't export my video, what do I do?

Issue Make sure that: Your internet connection is working Your video is at least 2 seconds long Your video is no longer than 10 minutes Your video is smaller than 2GB in size

Software Issues
June 6, 2012

I have a Facebook account but I can't export the video, what do I do?

Issue Make sure that: Your Internet connection is working At 6 frames per second, your video has to be at least 6 seconds long At 12 frames per second, your video has to be at least 4 seconds long At 18 frames per second, your video has to be at least 2 seconds long...

Software Issues
June 6, 2012

I added a sound to my project, but I can't find it?

Issue When you use the library arrow to add a sound to your project, the sound is added either at the beginning of your project, or directly after the last one. Try scrolling nearer to the end of your project.

Software Issues
June 6, 2012

Can I make a copy of Flip Boom software to give to my friends?

Instructions No, it is not legal to make copies of Flip Boom software to give to anyone. If your friend would like a copy, it would be best for him or her to purchase the software directly from our website. www.toonboom.com/home-users

Procedure
June 6, 2012

Is there an instruction manual?

Instructions Yes! There is an Interactive User Guide. You can find it in Flip Boom by pressing F1 once inside the software or by going to the Help menu, at the top of the software interface or your screen, and selecting the menu item Flip Boom [xxxx] Help. This is...

Procedure
June 6, 2012

Can I create custom libraries?

Instructions Yes, you can create custom libraries and save your drawings so you can use them later on. You cannot, however, create custom sound libraries for most of the Flip Boom Family products, with the exception of Flip Boom All-Star.

Procedure
June 6, 2012

When should I use Pencil lines instead of Brush lines?

Instructions Sometimes it may be more efficient to use pencil lines instead of brush strokes when you are designing your characters. Since a pencil line has a single centre vector line, it allows you to change the thickness of the line uniformly as you are working by...

Procedure
June 6, 2012

Do I need a working Internet connection for the Flip Boom products?

Instructions The Flip Boom products will not work unless you have a working internet connection to download, install and activate it. Once it is activated, the computer no longer needs to be connected to the internet. However, if you want to share your work on YouTube...

Procedure
June 6, 2012

Can I activate the Flip Boom products by email?

Instructions No, you can only activate the Flip Boom products if you have a working internet connection on the computer where you are going to download, install and activate it.

Installation
June 6, 2012

What are the frames per second rates indicated on the speed slider?

Instructions The speed indicators shown on the speed slider represent the following frame rates in fps: Slow = 6 frames per second Medium = 12 frames per second Fast = 18 frames per second

Procedure
June 6, 2012

Will I be able to open projects from a previous version of Comic Boom?

Instructions Comic Boom 2.0 can open projects from Comic Boom 1.0. In the top menu bar go to File > Open to open a file that was created in Comic Boom 1.0.

Procedure
June 6, 2012

How do I work with velocity in Function Editor in Toon Boom Studio?

Instructions The velocity should be at 0 at the very first frame of your scene and at 100 at the very last frame of your scene. The gap in height between those keyframes that are located in the middle does not change much; the important thing is really the shape of the...

Procedure
June 6, 2012

After installation, does internet need connection to run the software?

Instructions No, after the software is installed AND ACTIVATED the computer does not need to stay connected to the internet. This means that if your internet connection fails you can still use the software. NOTE: If you want to export your animation to YouTube,...

Procedure
June 6, 2012

Can I open projects from older versions of Flip Boom Classic?

Instructions Flip Boom Cartoon and Flip Boom All-Star can open projects made in all versions of Flip Boom Classic. Flip Boom Classic 5.0 can open projects made with these earlier versions: Flip Boom Classic 4.0 Flip Boom Classic 3.0 Flip Boom Classic 2.0 Flip Boom 1.0...

Procedure
June 6, 2012

If computer remembers Youtube account, is my password stored securely?

Instructions Yes, your password is stored using 128-bit encryption.

Procedure
June 6, 2012

Are Tips and Tricks from earlier versions of Flip Boom Classic usable?

Instructions Yes, you can still use older Tips and Tricks guides for more recent versions of Flip Boom Classic, as well as for Flip Boom Cartoon. Some of the icons in your current software may look different than the ones in the guides. You can now find all the Tips...

Procedure
June 6, 2012

Dragging portion of element with keyframes into one with no keyframes

Issue If your element does not have any keyframes created on it and you drag a portion of an element with keyframes on it to this new element, no keyframes will be created in the process of dragging. Solution Use Copy/Paste or Paste Special operations to ensure that...

Software Issues
June 6, 2012

Camera and Drawing Views show refresh problems when using OpenGL

Issue On Vista and Windows 7, the Camera and Drawing view can become unresponsive when using OpenGL as a renderer. Solution Change renderer to Direct3D in the Preferences Display tab.

Software Issues
June 6, 2012

Bone transformations not working on NVIDIA 9800 GT

Issue We now know that if the newest drivers for this card are downloaded and a clean installation of them is performed, this problem should be resolved. When using OpenGL and the Hardware Shaders are on, the bone deformations do not appear correctly on the NVIDIA 9800...

Hardware Issues
June 6, 2012

Application performance issue when no printer is connected on Mac OS

Issue To prevent the Toon Boom software closing unexpectedly after launching it on Mac OS 10.6.3 YOU MUST HAVE A PRINTER CONFIGURED on your machine. So you must either, physically connect a printer or install a virtual one. Solution How to Configure a Virtual Printer:...

Software Issues
June 6, 2012

Create Cycle in Timeline not working with frames for multiple layers

Issue The Create Cycle command in the Timeline does not work with frames for multiple layers. Solution Create Cycle for each layer individually.

Software Issues
June 6, 2012

Issue when using Insert Keyframe on a multiple frame selection

Issue In the Timeline using the Insert Keyframe command on a multi-frame selection only creates a keyframe on one of the frames. Solution Use Xsheet to insert keyframes on a multi-frame selection.

Software Issues
June 6, 2012

"Restore Defaults" with "Vectorize automatically when options change"

Issue Using the "Restore Defaults" operation with "Vectorize automatically when options change" option (Vectorization Parameters) will only restore one change at a time. For example, if you have made changes to more than one option and you try to...

Software Issues
June 6, 2012

New TVGs' default alignment is Centre First Page instead of Centre Fit

Issue The default alignment for newly created TVGs is set to Centre First Page instead of Centre Fit Solution Select the drawing elements then run the following script to set their alignment to Centre Fit:

Software Issues
June 6, 2012

Wrong order of drawing objects, when pasting an object over another

Issue When Pasting an object over another the drawing element does not cover the line art of the existing drawing object(s). Solution Use the Bring to Front or Send to Back tools to correct the order of drawing objects.

Software Issues
June 6, 2012

Wrong Velobased curve keyframe value on Copy/paste interpolated frame

Issue When copying/pasting an interpolated frame and thus creating a new keyframe, the Velobased curves get a wrong keyframe value. Solution This is due to the fact that the velobased function is NOT connected to its velocity during the drag&drop/copy&paste...

Software Issues
June 6, 2012

How many Shorts can I submit to the Showcase?

Instructions There is no limit, you can submit as many shorts as you want to. Our selection process determines which shorts are aired.

Procedure
June 5, 2012

Is there a maximum length for a short animation submission?

Instructions There are no restrictions on the length that a short can be. Any limits are related to the file size.

Procedure
June 5, 2012

Sound corruption and off synchronization when importing MP3 files

Issue You may encounter the following situation: Sound corruption and overall mis-synchronization issue with MP3 files you are importing inside of your project. This is due to the fact the MP3 format is a highly compressed format which causes a degradation of the...

Software Issues
June 5, 2012

How do I submit an animation short?

Instructions Step 1: Read our legal Terms and Conditions. Step 2: Write to showcase@toonboom.com and provide the following:

Procedure
June 5, 2012

How long will my short be displayed in the Showcase?

Instructions There is no specific length of time that your Short will be displayed in the Showcase. Shorts are periodically removed to provide space for new work to be showcased.

Procedure
June 5, 2012

How do I return to the download area?

Instructions Go to www.toonboom.com/members page, sign in with the username and password that you created when purchasing your product, then navigate to the My Downloads tab where you will see a list of all your purchased products, along with their corresponding...

Procedure
June 5, 2012

What if my download does not work?

Issue The download server may have been momentarily busy. Please try again. Check if your computer accepts 'Cookies'. If not, please enable this option by going into your 'Control Panel' to 'Internet Options' to 'Security', and then to 'Custom Level'.

Procedure
June 5, 2012

How many computers can I install the software on?

Instructions Each program purchase gives you one license to install on one computer.

Procedure
June 5, 2012

How do I register my software?

Instructions If purchased as a download, registration is automatic. Otherwise: Log onto www.toonboom.com/members. Enter your username and password. Click on Product Registration tab and from the drop-down menu, select the product you would like to register. Enter the...

Procedure
June 5, 2012

I can't find my license key, what do I do?

Solution If you ordered your software from the Toon Boom online store, you would have received your license key in the confirmation email sent to you. You can also sign into www.toonboom.com, log onto your account and go to the My Downloads page where your product is...

Software Issues
June 5, 2012

Which currencies do you accept?

Instructions We only accept US currency. When you pay with your international credit card, your financial institution will apply the current US dollar exchange rate according to your agreement with the credit card company.

Procedure
June 5, 2012

I ordered the wrong platform. What should I do?

Issue In order to download the correct version of your purchased software, you need to log into the Toon Boom Animation website at www.toonboom.com. When you purchased your product, you were made to create an account with a username and password. This is the username...

Software Issues
June 5, 2012

How can I get a receipt for my purchased items?

Instructions When you complete your order, we will send you an email. Once you complete the purchase process, you can also print the Thank You page.

Procedure
June 5, 2012

What do I do if I get an error message during my transaction?

Solution Read the error message and follow the steps it provides. If you still have problems contact info@toonboom.com for further assistance.

Software Issues
June 5, 2012

What is the maximum file size allowed for the Toon Boom Showcase?

Instructions For optimal results, the resolution of the video file should be 640x360 pixels. The clip should be in QuickTime format, uncompressed with a minimum height of 360 pixels. Files larger than 9MB can be uploaded on the Toon Boom FTP site. Contact showcase@...

Procedure
June 5, 2012

Will I own the rights to my animation, after submitting to Toon Boom?

Instructions Yes, you will still own the rights to your animation short. Please read Toon Boom Animation Inc.'s Terms and Conditions (www.toonboom.com/legal/terms-and-conditions) carefully in order to thoroughly understand your ownership rights. The Terms and...

Procedure
June 5, 2012

Are there specific guidelines for submitting a short?

Instructions No, but please be tasteful. Blasphemous, offensive or derogatory material will not be posted. Stereotypes based on race, culture or religion should be avoided.

Procedure
June 5, 2012

After I download my purchased product, where can I find the file?

Instructions Windows: Depending on your web browser the default location may be your desktop. If not, try going to the Start Up menu and selecting your name (or the name of the user if it is not your name). A window will open with different folders inside. Double-...

Procedure
June 5, 2012

What is the difference between Toon Boom Studio and Toon Boom Animate?

Instructions Toon Boom Animate is intended for advanced or professional users, having much more powerful and advanced features and functions than those of Studio. See the Product Comparison Table for more details: http://www.toonboom.com/products/productComparison.php

Procedure
June 4, 2012

Is there free support with Toon Boom products?

Instructions Yes, issues related to Installation and Download will be answered by email only and at no charge. Please write to support@toonboom.com

Procedure
June 4, 2012

How do I order online?

Instructions To order a product online, do the following:

Procedure
June 4, 2012

What are VeriSign and PayPal?

Instructions These are secure online payment services, used online by companies throughout the world. They allow consumers to use their own credit cards or directly debit their bank accounts securely and in confidence.

Procedure
June 4, 2012

Can I pay by cheque?

Instructions Yes. However, the cheque must be received by Toon Boom Animation and cleared by your financial institution prior to the product being provided to you. Other payment options are much faster and give you almost instant access to your purchase.

Procedure
June 4, 2012

Is it safe to use my credit card to purchase Toon Boom products?

Instructions Yes, we are approved by VeriSign and our website uses SSL technology for data encryption. These are secure online payment services, used online by companies throughout the world, allowing consumers to use their own credit cards or directly debit their bank...

Procedure
June 4, 2012

What happens to the information I give to you?

Instructions Toon Boom Animation takes the security of any personal information which you provide to us very seriously. Every precaution is taken to ensure that your rights are not infringed or compromised. Read our Privacy Policy for a complete explanation. The same...

Procedure
June 4, 2012

Do you charge sales tax?

Instructions Canada (except Quebec): 5% on all purchases (total amount) Quebec: 5% GST + 7.5% PST on all purchases Rest of the World and the USA: no tax (we have an exception for California users)

Procedure
June 4, 2012

Do you accept purchase orders?

Instructions The online store cannot accept purchase orders, but North American customers can place purchase orders by fax (+1-514-278-2666) or by email (sales@toonboom.com).

Procedure
June 4, 2012

My credit card information was not accepted, what can I do?

Solution If your credit card information was not accepted, try entering your information again. If the system still does not accept your credit card information, please contact sales@toonboom.com

Software Issues
June 4, 2012

What is Comic Boom?

Instructions Comic Boom allows children to create unique 4-panel colour comic strips using characters, backgrounds and speech bubbles. The program allows the user to draw on his/her own or use preloaded clip art. Good fun for first time artists! * Suggested for ages 6...

Procedure
June 4, 2012

How do I to register for academic status?

Instructions Simply go to http://www.toonboom.com/edu/talp_stepA.php and follow the instructions.

Procedure
June 4, 2012

How does Animation-ish differ from other Toon Boom products?

Instructions Animation-ish is made up of three learning modules, the second of which is equivalent to Flip Boom. The 3-tier program was conceived by educators to introduce animation to children as young as four, to develop their skills while creating their own cartoons...

Procedure
June 4, 2012

Is there a time limit to download the software I purchased?

Instructions No, there is no time limit. Once you purchase the software, it is automatically registered in your account and you can download it at any time. There is no expiry date.

Procedure
June 4, 2012

What are the system requirements for Toon Boom products?

Instructions To find out the System Requirements for the Toon Boom product your are interested in, do the following: For Professional products:

Procedure
June 4, 2012

What are Academic Versions?

Instructions Academic versions of our software provide users with full versions of our products at a reduced cost. This is done through the Toon Boom Academic Licensing Program (TALP), which enables schools, students and faculty members to purchase single educational...

Procedure
June 4, 2012

Where can I find the tutorials?

Instructions Most Toon Boom products offer tutorials in the How To, Resources or e-Learning section within their product page on http://www.toonboom.com. The tutorials are listed and explained in this section, as well as other learning resource material, such as our...

Procedure
June 4, 2012

How to view your Storyboard Project in real time

Instructions To view your entire project in real time: In Storyboard select Menu > File > Export to Movie. Select QuickTime Movie (*.mov) and select Options. NOTE: It may be preferable to choose Quarter Size depending on the length of the project and the...

Procedure
June 4, 2012

What if I need help with Toon Boom products?

Instructions For support package information, go to the Toon Boom Support page (http://www.toonboom.com/support/) to find details about each of our support packages. This contains links to downloads, product forums, eLearning and much much more.

Procedure
June 4, 2012

What does the Next Day Reply online support option offer?

Instructions We guarantee you an answer to your question within 24 hours during regular business days. Email: support@toonboom.com

Procedure
June 4, 2012

How can I get technical support help?

Instructions The Toon Boom Knowledge Base covers most topics which you may have questions about. You can find technical support help throughout the Knowledge Base, including:

Procedure
June 4, 2012

Is it safe to download products from the Toon Boom website?

Instructions Yes! Our site is completely secure and there is no risk to you. You can download any Toon Boom product without concern. Click here to read more about our Privacy Policy.

Procedure
June 4, 2012

Why should I become a member of the Toon Boom family?

Instructions You'll be able to benefit from the many privileges awarded to our members that will keep you at the top of your game! Privileges include: Evaluate software products for free Get discounts and exclusive specials Receive the latest news and announcements...

Procedure
June 4, 2012

I forgot my Toon Boom password or username! How do I get it back?

Instructions If you cannot remember your password or username, do the following: Click on the My Account tab at the top right of the Toon Boom website. The member services webpage opens. Then click on the link: Lost your password / user name? Enter your email address...

Procedure
June 4, 2012

What is Flip Boom and how does it work?

Instructions

Procedure
June 4, 2012

Which product should I consider for a teenager?

Instructions Artistically inclined teenagers who are comfortable with computers should be ready for Toon Boom Studio! Take a look: http://www.toonboom.com/products/toon-boom-studio/

Procedure
June 4, 2012

Help does not show up when using Safari on Mac OS X

Issue You may encounter the following situation: On the Mac OS X Safari web browser, the Toon Boom Studio Help will not load if you try to open it a second time. This results in the Table of Contents never appearing and the Reload/Stop button flickering. Solution To...

Software Issues
June 4, 2012

Only one tablet works when two tablets are connected to the computer

Issue You may encounter the following situation: You may be unable to run two Wacom tablets on a single computer when you are using Toon Boom Studio. Solution You can remedy this by disconnecting one of the tablets. The remaining connected tablet will work correctly.

Hardware Issues
June 4, 2012

Gradient and textures displayed even when they are under Clipping Mask

Issue If a clipping mask is using a drawing that has a gradient colour or a texture for the mask layer, the part painted with the gradient colour or the texture will not be used in the OpenGL or Quartz rendering of the mask. Solution It will render correctly when...

Software Issues
June 4, 2012

Lower sections of Views are Missing

Issue You may encounter the following situation When using Windows, the Views display incorrectly in Toom Boom Studio. All of the windows seem to be chopped off at the bottom. This is caused by the use of third party skin applications like winXP skin or styleXP skin....

Software Issues
June 4, 2012

Quick Preview crashes and synchronisation is lost

Issue You may encounter the following situation: Toon Boom Studio may freeze if you use Quick Preview (return button) when using a large number of bitmaps or large sound files. If your scene contains a large number of bitmaps the render time increases considerably,...

Software Issues
June 4, 2012

Unable to download Toon Boom Studio

Issue You may encounter the following situation: When you are trying to run an older version of Toon Boom Studio on the latest version of Mac OS X, you may experience freezing or crashing issues. Toon Boom software is developed using the latest version of the OS. Older...

Software Issues
June 4, 2012

Why do I have to login each time I change a page on the website?

Issue This problem occurs if your have the security level of your web browser set too high. In this case the information that tells the website you are logged in is not retained. Solution You should be able to remedy this by doing one or both of the following:

Software Issues
June 4, 2012

Toon Boom Studio closes whenever I create a new project

Issue You may encounter the following situation: Toon Boom Studio v3.5 closes without notice whenever you create a project from the Welcome screen or open an existing project. This problem is usually occurs when your video card does not fully support OpenGL. Solution...

Software Issues
June 4, 2012

Difficulties with Tablet PC

Issue Depending on the model of your Tablet PC you may encounter the following situation: The cursor lags behind the position of your pen when you are drawing. This occurs when the computer can not allocate enough resources to the software and may happen with older...

Hardware Issues
June 4, 2012

Mouse cursor does not update properly when changing tools

Issue You may encounter the following situation: After selecting a drawing tool, the mouse cursor does not refresh properly and displays the cursor as an arrow instead of as crosshairs. This makes drawing quite tedious as the stroke appears from the middle of the arrow...

Software Issues
June 4, 2012

I cannot import my movies inside the software

Solution At the present time, Toon Boom Studio supports the following movie formats: QuickTime movies (.mov) iPod movie format (.mv4) Audio Video Interleave (.avi) If your video capture device or the movie you want to import is in any other format then you will need...

Software Issues
June 4, 2012

How to export to EDL for Final Cut Pro

Instructions To export to EDL for Final Cut Pro follow these steps: Go to Menu > Edit > Preferences. Open the Export tab and uncheck the Optimize Still Image Sequence option. Select Menu > File > Export... > EDL/AAF and select the desired options.

Procedure
June 4, 2012

Can children use the product if they are younger than suggested age?

Instructions Yes, suggested ages are only used as a guide. Each child is different and therefore has various reading, writing and drawing skills as well as different levels of computer skills. Younger children may be able to use the software, especially if they are...

Procedure
June 4, 2012

Boom Time trial version expiration set at zero when installed on Mac

Issue Boom Time is the term given to the period when the trial version will expire. You may encounter the following situation: Boom Time is at 0 when you install Toon Boom Studio Trial version for the first time. This may occur if you do not have administrator rights...

Software Issues
June 4, 2012

Resizing the Drawing or Sceneplanning views, makes partial image loss

Issue You may encounter the following situation:

Software Issues
June 4, 2012

TBS freezes or crashes when running an older version of Mac OS X

Solution To make sure this problem doesn't occur always use the latest version of Toon Boom Studio if you are running with the newest version of the Mac OS. This list shows the Toon Boom versions and the OS they run on: Toon Boom Studio

Software Issues
June 4, 2012

Need QuickTime 5 to be installed when launching TBS

Issue You may encounter the following situation: Toon Boom Studio requires you to install QuickTime 5 even though you have already installed it. The problem is caused by the fact that some of the components were unchecked during the installation of QuickTime. Solution...

Software Issues
June 4, 2012

Boom Time trial version expiration set at zero when installed on PC

Issue Boom Time is the term given to the period when the trial version will expire. You may encounter the following situation: Boom Time is at 0 when you install Toon Boom Studio v3.0 Trial version for the first time. The problem is caused by the fact that the computer...

Software Issues
June 4, 2012

Quick Preview not working or Render does not preview after finished

Issue You may encounter the following situation: The Quick Preview ([Return] key) and flash render does not open the preview window after being performed. This is caused by some QuickTime version 7.1.3 default preferences disabling the playback of Flash movies....

Software Issues
June 4, 2012

Changing Tablets causes the new Tablet to stop working in TBS

Issue You may encounter the following situation: When you disconnect a Wacom tablet from a computer and connect a new tablet, the new one will not work correctly with Toon Boom Studio. You can remedy this by doing one of the following: Reinstall the Wacom driver:...

Hardware Issues
June 4, 2012

Error: "Cannot open Toon Boom Templates.tbc. Invalid library file"

Issue You may encounter the following situation: When running Toon Boom Studio on Mac you may get this error message, "Cannot open Toon Boom Templates.tbc. Invalid library file". This happens when two versions of Toon Boom Studio are installed. Solution To...

Software Issues
June 4, 2012

"There is nothing to install" message appears while installing TBS

Issue You might encounter this message while trying to install Toon Boom Studio or Toon Boom Studio Express on Mac, ''You cannot continue. There is nothing to install". This occurs because there are still some traces of a previous installation of Toon Boom Studio...

Software Issues
June 4, 2012

Error Message displayed while saving a project

Issue Error Message displayed while saving a project: "Error while saving the animation set. Unable to access file xxxxx.tbc.new" You may encounter the following situation: Toon Boom Studio will notify you that there is an error while saving the animation set...

Software Issues
June 4, 2012

[Mac] Quit from Welcome Screen doesn't work

Issue When using a Mac OS the "Quit Toon Boom Storyboard Pro 2" option will not work, and neither will the shortcut for it. This only affects the Welcome Screen. Solution Click on the red circle in the top left corner of the program to quit.

Software Issues
May 31, 2012

Tablet PC: Brush Presets preview not displayed

Issue When using a Tablet PC, the Brush Presets preview fails to display in the Tool Properties window when the Brush tool is selected. Solution n/a

Hardware Issues
May 31, 2012

Layer opacity not supported with textured brush + textured colour

Issue Transparency is not supported for brush strokes made with BOTH textured brush AND a textured or gradient colour pot. This includes layer transparency and transparency inside gradient colour pots Solution n/a

Software Issues
May 31, 2012

Drawings not flushed by optimize project because of a shared element

Issue Using the "Remove unused drawings option" from the Optimize project dialog will not work as it did in the previous version of the software, due to the new project structure. Solution If you are a consulting build client, extract the entire project. This...

Software Issues
May 31, 2012

Export to 3-panel horizontal PDF with camera scale lower than zero

Issue There might be some display issues in exported PDF files when one of the panels contains a camera with a scale lower than zero (flipped both horizontally and vertically). Solution n/a

Software Issues
May 31, 2012

The software keeps failing when trying to print, what can I do?

Issue My cartoon won't print. Solution When you print a page in the software, it always prints the current page that you have selected.

Hardware Issues
May 31, 2012

[Mac OS X] Sound balance problem

Issue When using Flip Boom Cartoon on Mac OS X the sound is not balanced when played in the Record Sound window immediately after recording. Solution To obtain a balanced sound, use the playback in the main interface. NOTE: Although the sound plays out of balance in...

Software Issues
May 31, 2012

What format can I show my animation in?

Instructions You can show your animation in the following formats: YouTube Facebook iTunes SWF MOV

Procedure
May 31, 2012

What do all the buttons in the software do?

Instructions To find out how each button works, do this: Open the software so it is on your computer screen. Press F1 on your computer keyboard to open the User Guide. The guide tells you about all the buttons, what they do and how to use them.

Procedure
May 31, 2012

How do I change my language setting?

Instructions The software supports different languages. To change the language, do the following in the menu bar: Windows Click on Edit > Language. Select the language of your choice. Close the software and restart it for the new language setting to take effect....

Procedure
May 31, 2012

Downloading and Installing Storyboard Pro Service Pack

Instructions SP (Service Pack) is provided FREE of charge to existing Toon Boom Storyboard Pro customers. Downloading the software to your computer If you are a registered user of Storyboard Pro you can download the service pack by:

Installation
May 31, 2012

Can I use Flip Boom Battat and some templates in another software?

Instructions Yes. Once installed using Flip Boom Battat, the purchased templates can be copied into your Flip Boom Cartoon, Flip Boom Classic or Flip Boom All-Star directory.

Procedure
May 31, 2012

Can I Install a software with no internet connection?

Instructions You have to connect the computer to the Internet when doing the installation; there is no way of activating the software without it.

Installation
May 31, 2012

An image exported without compression, loses quality when importing

Issue Importing an image that was exported without compression results in lost quality. However, opening the same file outside of Flip Boom All-Star does not show any loss in quality. Solution No workaround

Software Issues
May 31, 2012

When exporting the filename is truncated if there is a period

Issue When exporting to Flash, QuickTime, YouTube and other formats, the filename is truncated if there is a period in the filename. Solution When exporting to Flash, QuickTime, YouTube and other formats, the filename is truncated if there is a period in the filename....

Software Issues
May 31, 2012

Apply to Visible Drawings does not work when active layer is empty

Issue Paint Bucket using "Apply to Visible Drawings" does not work when active layer is empty. Solution Make a layer that is not empty, the active layer.

Software Issues
May 31, 2012

In dual monitor setup, drawing view is not refreshed on second monitor

Issue The Drawing view is not refreshed on a second monitor in a dual monitor setup. Even if the Flip Boom Cartoon interface is placed so that the Drawing view is split between two monitors, only the section of the interface which occupies the 1st monitor will be...

Hardware Issues
May 31, 2012

Graphic corruption issue may cause Mac OS X to freeze temporarily

Issue Drawing with a texture or dynamic brush causes problems with FSAA enabled. Graphic corruption issue may cause the Mac OS X interface to freeze temporarily. Drawing with a textured brush while using Full Scene Antialiasing causes temporary display corruption...

Software Issues
May 31, 2012

Eyes icon may not correctly indicate whether a layer contains drawings

Issue The eyes icon on the layers indicating whether the layer contains drawings or not, can be inaccurate. The type of eyes displayed may be incorrect. This may occur after copy/paste operations of panels, undo, and then copy/paste once more. Solution n/a

Software Issues
May 31, 2012

Crashes when creating new project by double-clicking on existing one

Issue Creating a new project when Flip Boom Classic/Cartoon was opened by double-clicking on an existing project will cause the software to crash. Solution Launch Flip Boom Cartoon Then open the desired project listed in the Open Recent section of the Welcome Screen,...

Software Issues
May 31, 2012

Wrong order of drawing objects, when pasting an object over another

Issue When pasting an object over another, the drawing element does not cover the Line Art of the existing drawing object(s). Solution Use the Bring to Front or Send to Back tools to correct the order of drawing objects.

Software Issues
May 31, 2012

How do I burn a CD/DVD of the software?

Instructions IMPORTANT: Make sure that you have a CD or DVD burner on your computer and not just a player. If you only have a player then you cannot burn the CD or DVD. All the procedures for making a CD/DVD are shown below; choose the correct one for your Windows or...

Procedure
May 30, 2012

Can I install the software on more than one computer?

Instructions Yes, as long as both have a working Internet connection. However, you must: Deactivate the software on the first computer (this computer needs to have working Internet connection to do this) Install and reactivate it on the second computer (this computer...

Procedure
May 30, 2012

How do I access the Sound Library and all of the new sounds?

Instructions To get to the Sound Library: Click on the music note button, at the bottom of the software window. This takes you to the Sound Library. In the Sound Library, sort through the sound catalogs to choose a sound to add to your project.

Procedure
May 30, 2012

Install, activate a product from different computer, with no internet?

Instructions No! You must have an Internet connection in order to activate the software on your computer. You can download it to one computer and then place it on another computer, which has an active Internet connection, where you can install and activate it.

Procedure
May 30, 2012

Crash when exporting movie to YouTube

Issue Exporting to YouTube format crashes Toon Boom Studio 6.0 Solution Export to QuickTime from Toon Boom Studio and simply upload the clip to your YouTube account manually through your browser. The best compression settings to use when you export would be: H.264 (in...

Software Issues
April 10, 2012

Backward compatibility issues with files saved in SBP2 SP1

Issue If you have installed Storyboard Pro 2 SP1 (service pack1) please be aware of the following: Solution If you have installed Storyboard Pro 2 SP1 (service pack1) please be aware of the following:

Software Issues
April 10, 2012

Garfields Comic Boom doesn't work with a resolution of 800 X 600

Issue Garfield's Comic Boom doesn't work with a resolution of 800 X 600. Solution You can use any resolution which is higher than 800 X 600. For example; a resolution of 1600 X 900.

Software Issues
April 10, 2012

Storyboard Pro compatibility with Final Cut Pro X

Issue The latest version of Final Cut Pro (Final Cut Pro X) DOES NOT support the import of XML files at this time. WARNING: DO NOT UPGRADE TO FINAL CUT PRO X until such time that they have addressed this issue. Solution WARNING: DO NOT UPGRADE TO FINAL CUT PRO X until...

Software Issues
April 10, 2012

[Mac] Problems when project folder contains special characters

Issue Problems will occur on Mac when working with Storyboard Pro projects whose main folder has been renamed to contain special characters. Errors include: Unable to convert older projects Errors when saving Solution When working on a Mac OS, make sure the project...

Software Issues
April 10, 2012

License Wizard can't be launched - random issue

Issue The License Wizard may not launch when using the direct path: Applications > Flip Boom Cartoon > Tools > LicenseWizard This issue is random and will more likely occur after the LicenseWizard application was started via Flip Boom Cartoon at first launch....

Software Issues
April 10, 2012

Drop-down arrow on tool buttons are too small on Windows 7

Issue The arrow used to show the drop down menu to select tools is very small on Windows 7. Solution Select the tools from the dropdown Tools menu in the main menubar. This problem was resolved in Toon Boom Studio Service Pack 1.

Software Issues
April 10, 2012

Onion skin shading not applied to deformed objects with textures

Issue Drawing objects that contain textures or gradients on previous and next frames will not be shaded in the onion skin. Solution n/a

Software Issues
April 10, 2012

Crash when software running while performing a license upgrade

Issue When upgrading a license a crash may occur if: Storyboard Pro is open OR Local License Manager is open OR Network License Manager is open Solution -- ISSUE RESOLVED IN SP1 (service pack1) BEFORE performing an upgrade make sure that ALL of the following are...

Hardware Issues
April 10, 2012

Crash occurs while trying to paint in the Sketch area

Issue Storyboard Pro will crash when you are in a new project and use the Paint or Unpainted tool to click in a new sketch area. Solution ISSUE RESOLVED IN SP1 (service pack1)

Software Issues
April 10, 2012

Layer transparency is disabled when using draw behind

Issue When the Brush Tool is in use with the draw behind option, layer transparency is not displayed in the Camera view. Solution ISSUE RESOLVED IN SP1 (service pack1)

Software Issues
April 10, 2012

Real-time transparency previewing issue with Brush Tool

Issue When drawing on a layer with transparency, the preview does not include the transparency of that layer. For example: Drawing with a black brush on a 50% opaque layer should preview a grayish stroke. Solution n/a

Software Issues
April 10, 2012

Toon Boom Studio does not recognize that iTunes is installed

Issue Problem with Toon Boom Studio not recognizing that iTunes is installed. After selecting Export to iTunes, Toon Boom Studio does not detect if iTunes is installed. A message is given stating that the rendered movie has been sent to the iTunes folder. This occurs...

Software Issues
April 10, 2012

Issue when saving or exporting a file with a dot "." in the filename

Issue When saving or exporting a file with a dot "." in the filename, the name is truncated at the point in the filename where the dot first appears. Solution When you name the file do not include a dot "." in the filename. For example: DO This:...

Software Issues
April 10, 2012

Using Brush tool displays the current layer on top of all other layers

Issue The Brush tool will automatically display the current level on top of all the other ones under the following circumstances: You have Draw Behind setup with the Brush tool AND You are drawing on the BG layer AND There is something on the A layer This is somewhat...

Software Issues
April 10, 2012

Antialiasing causes slow brush stroke drawing

Issue Using the Camera or Drawing view is sluggish. Solution This is often caused by the antialiasing preference being switched on, it should be turned off. To turn off the OpenGL Full Scene Antialiasing option:

Software Issues
April 10, 2012

My comic is cropped when exporting to FBA from Garfiled's Comic Boom

Issue At the moment there is a problem when you export your comic from Garfield's Comic Boom to Flip Boom All-Star. Solution When you export your comic to Flip Boom All-Star the top and the bottom is chopped off (cropped).

Software Issues
April 10, 2012

Issue with displaying documentation in HTML 5 on Mac Mountain Lion

Issue There is an issue with displaying the Storyboard 4 documentation in HTML 5 format on Mac Mountain Lion (10.8) with Safari 6.0. The shell is blank. To work around this, the Local File Restrictions option must be disabled. For more information on Safari 6.0, see...

Software Issues
April 2, 2012

XML QuickTime movies can’t connect when importing in Final Cut Pro

Issue QuickTime movies generated with export to XML (File > Export > EDL/AAF/XML) can’t be connected when importing in Final Cut Pro.

Software Issues
April 2, 2012

In Windows, while Garfield's Comic Boom is working, resolution changes

Issue In Windows, if you change the resolution setting to 1024 X 768 while Garfield's Comic Boom is open, you will lose the Drawing Space. Solution Return the resolution setting to 1600 X 900 solves the problem.

Software Issues
March 12, 2012

Intermittant problem when using Drag and Drop from Library to Canvas

Issue Drag and drop of an item from the library into the canvas won't work 80% of the time. (Driver issue) Solution WORKAROUND: When the object from the library is selected click on the yellow arrow beside the library or double-click on the item you want to import from...

Software Issues
March 2, 2012

I cannot draw text or send text to the back in Garfield's Comic Boom

Issue When typing text with "draw behind" enabled it doesn't put the text behind. Also, you cannot select text and click "Send to Back". Solution No workaround

Software Issues
March 2, 2012

Installing Garfield's Comic Boom On Mac OS X gives QuickTime error

Issue You may get a QuickTime error message while installing Garfield's Comic Boom on Mac OS X. Solution Run the install for Garfield's Comic Boom. A window will appear showing this message: a. "You need the full version of QuickTime [E1245]" Click on the OK...

Software Issues
March 2, 2012

I can’t understand how to use Flip Boom Cartoon?

Instructions Having a problems using Flip Boom Cartoon? Click on these links: Watch the Flip Boom Cartoon Take a Tour demo Read the Tips and Tricks on the Flip Boom Cartoon How To page

Procedure
February 10, 2012

Odd font names when using Comic Boom 2 and Windows 7 or Vista

Instructions Comic Boom 2 uses the fonts which are included in your OS. If you use Windows 7 or Vista you will notice some strangely-named fonts in the list such as 10:15 Saturday night R BRK or 8-bit limit R BRK. These are fonts which are supplied with your operating...

Software Issues
January 3, 2012

Defining sequential filename patterns when exporting

Instructions In Storyboard Pro, it is possible to define sequential file name patterns when exporting to Image Sequence, Bitmap, EDL and AAF (movie files). For example: %4s.%2p.%3f.%4F.tga %4s => shot name on 4 chars (all export formats) %2p => panel name...

Procedure
January 3, 2012

Can I listen to a sound before I add it to my project?

Instructions To listen to a sound and to help decide whether you want to add it to your project, do the following: Open the Sound Library, Click on the sound that you want to hear, Then click on the small play button at the bottom to listen to it.

Procedure
January 3, 2012

Downloading and Installing Toon Boom Studio 6 SP1 (Service Pack 1)

Instructions SP1, service pack 1, is provided free of charge to existing Toon Boom Studio 6 customers. These customers should have received the download and installation instructions by email. If however that email is lost you can follow these instructions. Issues...

Installation
January 3, 2012

Why do some of my project's sound clips displayed in red?

Instructions If one sound is overlapped by another sound it will be displayed as follows: The clip will display with a jagged-edged at the point where the two sounds meet The clip will be surrounded by a red border

Procedure
January 3, 2012

I cannot find the sound which I added to my project?

Instructions You may be looking in the wrong place, try scrolling nearer to the end of your project. When you use the library arrow to add a sound to your project: the sound is added either at the beginning of your project, or directly after the last one.

Procedure
January 3, 2012

Can I record sound to go along with my animation?

Instructions Yes, you can speak or sing into the computer's microphone. It is easy to record sounds and match them to your animation. To find out how to use this feature: Click on Help > Flip Boom Cartoon Help in Flip Boom Cartoon. Then click on the Record Sound...

Procedure
January 3, 2012

Can I buy the 2 free template libraries from promotion, separately?

Instructions Yes. You can download the FREE templates from the Flip Boom Cartoon How To webpage. NOTE: These templates work on both Flip Boom Cartoon and Flip Boom Classic Click on one of this link: Templates for Flip Boom Cartoon AND Flip Boom Classic 5.0

Procedure
January 3, 2012

Why my sound doesn't finish playing when I preview my movie?

Instructions Any sound which plays longer than your animation will cut off when your animation reaches its last page, in other words, the animation and sound have to play for the same length of time. If your sound clip extends beyond the number of pages in your...

Procedure
January 3, 2012

Can I open Flip Boom Cartoon projects with Flip Boom Classic?

Instructions Projects made in Flip Boom Cartoon cannot be opened using Flip Boom Classic.

Procedure
January 2, 2012

Can I import images into Flip Boom Cartoon?

Instructions No. it is not possible to do this.

Procedure
January 2, 2012

I want to buy more templates, where can I get some?

Instructions Keep checking our website at: http://www.toonboom.com/products/flipboomcartoon/how-to/templates/ Sign up for our newsletter and we will notify you when new items are available, as well as the latest news from the exciting world of animation.

Procedure
January 2, 2012

Can I import images into Garfield’s Comic Boom?

Instructions Yes, you can import photos or other images. HOW TO DO IT One of the great things about Garfield's Comic Boom is that you can use your own digital photos or images in your comic. This lets you make comics with your best friends in them. It's easy to do:

Procedure
January 2, 2012

Can I import MP3s into Garfield’s Comic Boom?

Instructions No you cannot import MP3 files, but you can record your voice to add sound. To record sound, either your voice or homemade sound effects, you will need a microphone. If your computer does not have a built-in microphone, you will need one that plugs-in. To...

Procedure
January 2, 2012

How do I paint behind a drawn character in Garfield's Comic Boom?

Instructions Click on the Draw Behind icon, (the icon is a mouse holding a piece of paper on the bottom left side of screen). A border appears around the icon when it is ready to use. You can now use the Brush Tool to paint behind your character. Anything you draw now...

Procedure
January 2, 2012

How do I add my signature to my comic strip using Signature Library?

Instructions The Signature Library is where you keep signatures which you can add to your comic. To create a signature do this: Click on the Open Library Templates button, the Collections library appears. Write your signature in the Drawing Space, using the Brush Tool...

Procedure
January 2, 2012

Does Flip Boom Cartoon needs internet connection to run?

Instructions No. After the software is installed AND ACTIVATED the computer doesn’t need to stay connected to the Internet. This means that if your Internet connection fails you can still use Flip Boom Cartoon. NOTE: If you want to export your animation to YouTube,...

Procedure
January 2, 2012