Upgrading from Animate version 1 to Animate 2

Instructions

  1. Existing customers who upgrade to Animate 2 will receive a copy of Animate 2 and a 15-Day Product Code. This will allow the customer to use Animate 2 immediately.
  2. This Product Code must be entered in the Product Code field of the Toon Boom Activation Wizard.
  3. To receive a permanent Animate 2 Product Code, the customer MUST return the Animate version 1 Product Code to Toon Boom through the Activation Wizard.
  4. Once you have returned the Product Code through the Activation Wizard, do the following:
    • Send email to licensor@toonboom.com (open 9-5 Mon-Fri EST)
    • The email subject line must be: Animate 1 License Return
    • Copy the Animate 1 Product Code exactly into the body of the email
  5. After Toon Boom has verified that the correct Product Code has been returned the customer will receive a permanent Animate 2 Product Code.
  6. This Product Code must be entered in the Product Code field of the Animate 2 Toon Boom Activation Wizard.

NOTE: The 15-Day Product Code will expire 15 calendar days after it is activated. Commencing 5 days before expiration, the customer will receive a message warning that the license is about to expire. When the license expires the software will automatically pick up the permanent Animate 2 license and continue to function.

If the Animate version 1 Product Code is not returned before the expiration date and the new Animate 2 Product Code is not activated the following will happen:

  • The wizard will appear requesting the new license
  • The customer will be locked-out of Animate 2 until the Animate version 1 Product Code is returned.
  • At this point Toon Boom will verify that the correct Animate version 1 Product Code has been returned and the customer will receive a permanent Animate 2 Product Code. This must be entered into the Product Code field of the Animate 2 Toon Boom Activation Wizard.

Publish date: August 31, 2012

Category: Activation

Operating system:

  • Windows (all)
  • Mac OS X (all)

Software:

  • Animate (all)
  • Animate Pro (all)