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Cross-grading from Animate to Animate Pro 2

Instructions
This deals with the two scenarios explained below:

  • Crossgrading from Animate version 1
  • Crossgrading from Animate 2

Crossgrading from Animate version 1

  1. Existing customers of Animate version 1 who cross-grade to Animate Pro 2 will receive a copy of Animate Pro 2 and a 15-Day Product Code. This will allow the customer to use Animate Pro 2 immediately.
  2. This Product Code must be entered in the Product Code field of the Toon Boom Activation Wizard.
  3. To receive a permanent Animate Pro 2 Product Code, the customer MUST return their Animate 1 Product Code to Toon Boom through the Activation Wizard.
    If you dont know how to return the Product Code using the Activation Wizard click here.
  4. Once you have returned the Product Code through the Activation Wizard, do the following:
    • Send an email to licensor@toonboom.com (open 9-5 Mon-Fri EST)
    • The email subject line MUST be: Animate Cross-Grade License Return
    • Copy the Animate 1 Product Code exactly into the body of the email
  5. After Toon Boom has verified that the correct the Animate 1 Product Code has been returned the customer will receive a permanent Animate Pro 2 Product Code.

Crossgrading from Animate 2

  1. Existing customers of Animate 2 who cross-grade to Animate Pro 2 will receive a copy of Animate Pro 2 and a 15-Day Product Code. This will allow the customer to use Animate Pro 2 immediately.
  2. This Product Code must be entered in the Product Code field of the Toon Boom Activation Wizard.
  3. To receive a permanent Animate Pro 2 Product Code, the customer MUST return their Animate 2 Product Code to Toon Boom through the Activation Wizard.
    If you don't know how to return the Product Code using the Activation Wizard click here.
  4. Once you have returned the Product Code through the Activation Wizard, do the following:
    • Send an email to licensor@toonboom.com (open 9-5 Mon-Fri EST)
    • The email subject line MUST be: Animate Cross-Grade License Return
    • Copy the Animate 2 Product Code exactly into the body of the email
  5. After Toon Boom has verified that the correct the Animate 2 Product Code has been returned the customer will receive a permanent Animate Pro 2 Product Code.
  6. This Animate Pro 2 Product Code must be entered in the Product Code field of the Animate Pro 2 Toon Boom Activation Wizard.

NOTE: The 15-Day Product Code will expire 15 calendar days after it is activated. Commencing 5 days before expiration, the customer will receive a message warning that the license is about to expire. When the license expires the software will automatically pick up the permanent Animate Pro 2 license, if it is activated and will continue to work.

If the Animate 2 Product Code is not returned before the expiration date and the new Animate Pro 2 Product Code is not activated, the following will happen:

  1. The wizard will appear requesting the new license
  2. The customer will be locked-out of Animate Pro 2 until the Animate 2 Product Code is returned.

At this point Toon Boom will verify that the correct Animate 2 Product Code has been returned and the customer will receive a permanent Animate Pro 2 Product Code. This must be entered into the Product Code field of the Animate Pro 2 Toon Boom Activation Wizard.

  • Operating system:

    • Mac OS X (all)

  • Software:

    • Animate Pro 2