Bamboo Pen: stroke offset in mouse mode

Issue
Bamboo Pen tablet (driver 5.2.0-7a) on Windows Vista:
Mouse mode causes offset in pen strokes.

Solution
Some things to consider/take a look at:

  • Tablet profile
  • Display settings
  • Tablet drivers are too old
  • Tablet drivers conflict each others if you have more than one tablet connected or installed on that machine.
  • Defected hardware or Cintiq
  • Video card driver is outdated


Here is the procedure to troubleshoot what causes the offset:

  1. Close Toon Boom application
  2. If you have more than one monitor, set only one monitor (disconnect second one) for the test purpose).
    If you have Cintiq, make Cintiq as primary display.
  3. Uninstalling any Wacom driver on the system.
  4. Reboot the machine to reset the profile (very important)
  5. Once it is rebooted, go to Wacom site and download the latest driver and install.
    Remain display setting as one display and also using one Wacom tablet or Cintiq only.
  6. Once it is installed, check the calibration on natural display to make sure the pen point can access to all the edges of the screen.
  7. Open Toon Boom product and check if it still offset.
  8. If still has an offset, update video card driver and repeat step 7.
  9. If not, add extra monitor and continue checking if it is related to the display setting.

Publish date: June 8, 2012

Reference number: D-04077

Category: Hardware Issues

Operating system:

  • Windows Vista

Software:

  • Studio (all)