Crash when software running while performing a license upgrade

Issue
When upgrading a license a crash may occur if:

  1. Storyboard Pro is open
    OR
  2. Local License Manager is open
    OR
  3. Network License Manager is open

Solution
-- ISSUE RESOLVED IN SP1 (service pack1)

BEFORE performing an upgrade make sure that ALL of the following are closed and not running:

  • Storyboard Pro
  • Local License Manager
  • Network License Manager

Publish date: April 10, 2012

Reference number: D-07535

Category: Hardware Issues

Operating system:

  • Windows (all)
  • Mac OS X (all)

Software:

  • Storyboard Pro (all)