Animate Pro upgrade is installed and activated but won't run

Issue
I just purchased and downloaded Animate Pro from your website. I entered the product code in the Activation Wizard, and got activation confirmation, but the program won't start up.

When I click start to start up the program it keeps returning to the Activation Wizard Welcome page. I've gone through the Activation Wizard several times, re-entered my code etc., but get the same results.

Solution
When you upgrade from Animate to Animate Pro, the copy of Animate needs to be installed and activated on the machine where the upgrade is installed. Once this is done Animate Pro can be activated and it will run.

Publish date: June 12, 2012

Category: Software Issues

Operating system:

  • Windows (all)
  • Mac OS X (all)

Software:

  • Animate (all)
  • Animate Pro (all)