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Hardware Issues


Graphic glitch on windows when using NVidia Quadro graphic card

When using an Nvidia Quadro Graphic card on Windows, you may experience graphic glitches. Solution: Disable the Aero desktop theme by right-clicking the desktop, selecting "Personalize" and scrolling to the bottom to select one of the "Basic & High...

Hardware Issues
March 5, 2015

Wacom mouse unable to select menu commands

Issue When using a Wacom mouse on a Wacom tablet some functions might not work properly. For example, you can draw with the mouse, but you can't select a command from any of the menus. Solution User the stylus (pen) instead of the mouse on the tablet, or switch to a...

Hardware Issues
June 20, 2012

Bamboo Pen: stroke offset in mouse mode

Issue Bamboo Pen tablet (driver 5.2.0-7a) on Windows Vista: Mouse mode causes offset in pen strokes. Solution Some things to consider/take a look at: Tablet profile Display settings Tablet drivers are too old Tablet drivers conflict each others if you have more than...

Hardware Issues
June 8, 2012

When using a Wacom Intuos tablet pen tablet loses pressure sensitivity

Solution If you find that you have lost pen tablet pressure sensitivity this will fix the problem: Click Start > Wacom Tablet > Wacom Tablet Preference File Utility. Under All User Preferences, click Remove. Pressure sensitivity is enabled.

Hardware Issues
June 7, 2012

Issues when using dual monitor setup

Issue When using Animate in a dual monitor setup on the second (right hand side or top most) monitor, the pop up menus in the Tools toolbar appear on the left side of the vertical toolbar. Solution If there is not enough space for the pop-up menu on the screen, it will...

Hardware Issues
June 6, 2012

Bone transformations not working on NVIDIA 9800 GT

Issue We now know that if the newest drivers for this card are downloaded and a clean installation of them is performed, this problem should be resolved. When using OpenGL and the Hardware Shaders are on, the bone deformations do not appear correctly on the NVIDIA 9800...

Hardware Issues
June 6, 2012

Only one tablet works when two tablets are connected to the computer

Issue You may encounter the following situation: You may be unable to run two Wacom tablets on a single computer when you are using Toon Boom Studio. Solution You can remedy this by disconnecting one of the tablets. The remaining connected tablet will work correctly.

Hardware Issues
June 4, 2012

Difficulties with Tablet PC

Issue Depending on the model of your Tablet PC you may encounter the following situation: The cursor lags behind the position of your pen when you are drawing. This occurs when the computer can not allocate enough resources to the software and may happen with older...

Hardware Issues
June 4, 2012

Changing Tablets causes the new Tablet to stop working in TBS

Issue You may encounter the following situation: When you disconnect a Wacom tablet from a computer and connect a new tablet, the new one will not work correctly with Toon Boom Studio. You can remedy this by doing one of the following: Reinstall the Wacom driver:...

Hardware Issues
June 4, 2012

Tablet PC: Brush Presets preview not displayed

Issue When using a Tablet PC, the Brush Presets preview fails to display in the Tool Properties window when the Brush tool is selected. Solution n/a

Hardware Issues
May 31, 2012

Crash when software running while performing a license upgrade

Issue When upgrading a license a crash may occur if: Storyboard Pro is open OR Local License Manager is open OR Network License Manager is open Solution -- ISSUE RESOLVED IN SP1 (service pack1) BEFORE performing an upgrade make sure that ALL of the following are...

Hardware Issues
April 10, 2012