Toon Boom Support Offerings
Get the most out of your software
Choose the level of Support you want from the friendly support staff at Toon Boom.
Kick Start Support
Kick Start support is included from the moment you download the software. Get up and running fast!
Includes:
Free installation and configuration assistance
Online access to the Toon Boom Knowledge Base
Access to software builds with critical bug fixes
Whenever we can, we offer multilingual support. Just ask!
Community assistance in the Toon Boom online Forums
Learning opportunities using online Tutorials from Toon Boom
NOTE: Kick Start is provided at no additional charge.
Silver Support
Product assistance and software updates (included with Desktop subscriptions).
In addition to Kick Start support benefits, includes:
2 tickets per month, up to 24 tickets per year
Phone support (local business hours in Montreal, -5 GMT)
Email support (local business hours in Montreal, -5 GMT)
Response within 48 hours (Mon–Fri)
Access to new software releases and updates
Gold Support
Product assistance and software updates (unlimited calls and response within 24 hour).
In addition to Silver support benefits, includes:
Unlimited number of support tickets
Response within 24 hours (Mon–Fri)
Unlimited number of callers are allowed
Remote desktop assistance
Access to previous versions of Toon Boom software
Opportunity to participate in Beta programs
Scripting support
Early access to Toon Boom software prior to public release
| Support Offering Availability |
| Monthly Subscription | |||
| Annual Subscription | Optional | ||
| Perpetual License | Optional (1 year) | Optional (1 year) |
| Support Offering Details |
| Installation and configuration | |||
| Access to online Knowledge Base | |||
| Access to online Forums | |||
| Access to online Documentation | |||
| Access to online Tutorials and Demos | |||
| Support tickets | 24 | Unlimited | |
| Phone support | |||
| Email support | |||
| Access to new releases | |||
| Scripting support | |||
| Participate in Beta programs | |||
| Early access to in-between fixes (new versions) | |||
| Multiple contacts in your company can call | |||
| Access to previous versions |
