Toon Boom Support Offerings

Get the most out of your software

Choose the level of Support you want from the friendly support staff at Toon Boom.

Support Offering Availability
Kick Start
Monthly Subscription
Annual Subscription Optional
Permanent License Optional (1 year) Optional (1 year)
Support Offering Details
Kick Start
Installation and configuration assistance
Access to online Knowledge Base
Access to online Forums
Access to online Documentation
Access to online Tutorials and Demos
Multilingual support (whenever possible)
Access to release update which includes critical corrections
Support tickets 24 Unlimited
Phone support
Email support
Response time within 48 hours within 24 hours
Access to new releases
Scripting guidance
Participate in Beta programs
Access to in-between fixes
Multiple contacts in your company can call
Access to previous versions
Here's our Customer Support Policies Document
Learn more about supported products.