Toon Boom Support Offerings
Get the most out of your software
Choose the level of Support you want from the friendly support staff at Toon Boom.
Support Offering Availability |
Monthly Subscription | |||
Annual Subscription | Optional | ||
Permanent License | Optional (1 year) | Optional (1 year) |
Support Offering Details |
Installation and configuration assistance | |||
Access to online Knowledge Base | |||
Access to online Forums | |||
Access to online Documentation | |||
Access to online Tutorials and Demos | |||
Multilingual support (whenever possible) | |||
Access to release update which includes critical corrections | |||
Support tickets | 24 | Unlimited | |
Phone support | |||
Email support | |||
Response time | within 48 hours | within 24 hours | |
Access to new releases | |||
Scripting guidance | |||
Participate in Beta programs | |||
Access to in-between fixes | |||
Multiple contacts in your company can call | |||
Access to previous versions |
Here's our Customer Support Policies Document
Learn more about supported products.