Toon Boom Support Offerings
Get the most out of your software
Choose the level of Support you want from the friendly support staff at Toon Boom.
| Support Offering Availability |
| Monthly Subscription | |||
| Annual Subscription | Optional | ||
| Perpetual License | Optional (1 year) | Optional (1 year) |
| Support Offering Details |
| Installation and configuration assistance | |||
| Access to online Knowledge Base | |||
| Access to online Forums | |||
| Access to online Documentation | |||
| Access to online Tutorials and Demos | |||
| Multilingual support (whenever possible) | |||
| Access to release update which includes critical corrections | |||
| Support tickets | 24 | Unlimited | |
| Phone support | |||
| Email support | |||
| Response time | within 48 hours | within 24 hours | |
| Access to new releases | |||
| Scripting guidance | |||
| Participate in Beta programs | |||
| Access to in-between fixes | |||
| Multiple contacts in your company can call | |||
| Access to previous versions |
Here's our Customer Support Policies Document
Learn more about supported products.