Toon Boom Animation, the worldwide leader in animation software solutions, is currently seeking a dynamic Customer Success Manager based in Europe to join the Customer Success team. The CSM is responsible for managing relationships with customers in Europe, Middle-East, and Africa to ensure retention and satisfaction. This involves working closely with clients by walking them through the onboarding process, assisting them with the use of the product, connecting them with the right resources and teams, tracking their progress through their journey, and addressing any concerns or issues they might experience. The position reports directly to the Customer Success Director.
The position is a full-time contract.
The CSM day-to-day activities are focused on driving the customer health score up. Responsibilities include but are not limited to (see list below)