You have talent and the willingness to work in an environment that is fun and rewarding? Then Toon Boom has a place for you!
For 30 years and counting, Toon Boom Animation has been the global leader in pre-production and 2D animation software with clients in over 140 countries. We have made our mark with products which include Harmony (end-to-end animation) and Storyboard Pro (storyboarding and layout), which continue to build upon their reputation for high-performance tools that push the limits of creativity. Producer (production management) and Jump (drawing and animation tools for game development) are the most recent new products to join the line-up. Disney Television Animation, Bento Box, Fox Television Animation, Dog Head, Toei Animation, The SPA Studios, Xilam, and Boulder Media, are just a few examples of our high-profile clients.
Band together like superheroes! It’s all about collaboration, having each other’s backs, and going beyond the call of duty to crush goals together. It’s not about slacking off and letting others pick up the slack. We’re all in this together, giving 100% every step of the way to win together.
Step Up! Own your projects, always strive for excellence and take full responsibility for your actions and outcomes. We don’t pass the buck or blame others if things go sideways. It’s about stepping up, even when the going gets tough.
See the world through our customers’ eyes, understanding their needs and goals, and always putting their interests front and center. No tunnel vision here! Putting ourselves in our client’s frames doesn’t mean losing sight of our own objectives or sacrificing our values. It’s about finding that sweet spot where everyone wins.
Be the architect of your dreams! Harnessing your passion means crafting a game plan to turn your enthusiasm into action, steering it towards our company’s goals. Be passionate. Be curious. Take the initiative and channel your energy towards our company’s goals. It’s not about going rogue or pursuing personal agendas. We’re all about aligning our passions with the company’s mission and rocking it as a team.
Be open to different perspectives. Challenge yourself and others. Stand up for what you believe is right! Championing candor means being real, even when it’s tough, and having the courage to share and receive feedback and have those awkward conversations. No sugar-coating allowed! Being nice doesn’t mean tiptoeing around issues or sweeping things under the rug. We’re all about honesty and transparency, even if it makes us uncomfortable.
My well-being has always been a priority for any of my managers.[...] I have always appreciated working with people from everywhere around the world. It’s a great value to my personal life. Read more Read more
My name is Marie-Eve Chartrand and I am the Director of Customer Success at Toon Boom.I have been at Toon Boom for 19 years but I also completed a few contracts with Toon Boom right out of school 22 years ago. That's when I fell in love with the company.
My career at Toon Boom has greatly evolved. I was presented with several growth opportunities throughout the years. I started as a software instructor, traveling to studios and teaching our products. I then migrated to the Multi-Media Content Creation team, where we handled the creation of most visual content, documents, and technical documentation. I became the MCCT team lead and from there became a team manager. My role in the company continued to progress with the opportunity to oversee Creative Services, Technical Support, and Professional Services. During that time, I had also started supporting the creation of the Toon Boom Japan office. I spent several months in Japan to assist with the development of the market. Having gained a strong interest in our customers’ experience, upon my return, the leadership team supported the creation of the Customer Success department, which is what I am deeply focused on these days and absolutely love.
Being in a director’s position, my daily activities revolve a lot around coaching team members, data analysis, reporting and advising, decision-making, and collaborating with other departments. As I represent the Customer Success department, my role consists of understanding our customers’ needs, their habits, and how to best support them. To do so, I work with the Customer Success Managers on my team, I analyze a lot of data, and I meet with clients regularly. I report my findings to provide insight to the leadership team and other departments. I also work on various initiatives and projects to improve the overall experience. Of course, I handle several emails and attend meetings.
Toon Boom is a very close-knit family. I felt it the moment I joined the company as a freelancer back in 2002, and I knew this is where I wanted to work. My well-being has always been a priority for any of my managers. It is also a multicultural company, and I have always appreciated working with people from everywhere around the world. It’s a great value to my personal life. As my career path shows, there is a chance to grow in your career and as a person. The company evolves and changes, allowing people to move along with it. I consider myself lucky to have a great manager who can mentor me in my role. I also appreciate having coworkers from everywhere around the world who bring different perspectives, strengths, and experience. It’s exhilarating to work with colleagues who are strong experts in their fields and to exchange ideas. It keeps your mind open.
My team is phenomenal. I am sincerely grateful to be working with four fantastic Customer Success Managers, each with a true passion for our clients’ satisfaction and complementary strengths. I love that they are always eager to share input and ideas on how to improve the experience and internal processes. They are strong pillars.
Besides allowing me to step into new roles across departments as well as joining the leadership team, over the years, Toon Boom supported my education to be able to execute my tasks to the best of my ability. I have gained a tremendous amount of knowledge in the past two decades through hands-on experience, mentoring, and academic courses. My story is a story of growth opportunities!
The opportunities are available if you're willing to learn. Read more Read more
How long have you worked at Toon Boom?
15 years
What has your career journey been like?
I started on a temporary contract for 1 year as a replacement for a person who was going on maternity leave, during that time, the business grew and the COE offered me a full time position; this was also due to my work ethic.
What do your daily tasks look like?
I process all orders done via our sales managers, agents and resellers, issuing of licenses and troubleshooting any license related issues, liaising with the sales and support team.
How would you describe the company culture at Toon Boom?
It's very people friendly.
What is the best thing about working at Toon Boom?
My colleagues.
How would you describe your coworkers and managers?
A great bunch of people, hardworking, friendly and outgoing.
What is your team like?
Open honest individuals who are always willing to assist, we are a great team.
How has Toon Boom helped with your professional development?
Since joining the company, my overall knowledge of working with certain programs has increased and I've learned a lot of new programs that I had never heard of before.
How would you describe the growth opportunities at Toon Boom?
The opportunities are available if you're willing to learn.
Joining our team starts with a transparent and respectful recruitment journey. Although our HR team is small, with just Jessie – our dedicated People Operations Director, we make every effort to respond to each applicant. Here’s what you can expect:
If your application fits the job’s requirements, Jessie will either schedule a video call or send you a set of questions via email to explore your work experience and expectations in more detail.
Following a successful initial discussion, you’ll have the opportunity to meet your manager as well as more members of the team to get to know each other better!
We’re committed to making our recruitment process accessible to everyone. Should you require any accommodations to participate fully in the process, please let us know. We respect your privacy and will adapt the process to meet your needs, ensuring a fair and comfortable experience for all candidates.
At Toon Boom, we believe in making a positive impact beyond our work. That’s why we have a special fund dedicated to supporting organizations. Our team members are actively involved in this effort—they have the opportunity to participate and select the causes we contribute to. Giving back is important to us and together, we strive to make a difference in our communities.
At Toon Boom, we provide great working conditions to help you thrive. Our benefits extend beyond healthcare coverage and retirement plans, offering comprehensive support to help you balance the demands of your professional and personal life.
Did you know our products created these award-winning feature films, TC series, games, and advertisements?
Even if there’s no current opening that fits your skills and interests, feel free to reach out! Send us your resumé and a short cover letter letting us know what you’re passionate about and how you’d like to contribute to Toon Boom. Let’s stay connected for future opportunities that might be the perfect fit for you.
