Frequently Asked Questions
How many Harmony Editions are there?
Harmony is offered in three editions: Harmony Essentials, Harmony Advanced and Harmony Premium.
See the feature comparison chart for Toon Boom Harmony editions here: Harmony Pricing
Which Harmony edition is right for me?
Harmony Essentials is for simple paperless and cut-out style animation. In the introductory edition of Harmony, artists have the basic drawing, painting and animation tools they need.
Harmony Advanced is designed for freelancers, studios, and other creative professionals producing paperless and simple cut-out style animation projects. With vector and bitmap drawing technology, basic cut-out rig creation, plus additional art and animation tools.
Harmony Premium is the most powerful and complete professional edition for studios, small creative businesses, freelancers and schools working on the most demanding projects. Adds ability to create sophisticated cut-out rigs, very natural and realistic character movement, plus unlimited special effects for any style of animation.
What is the pricing for Harmony?
Harmony can be purchased via Desktop Subscription or a perpetual license.
Pricing is available here: store.toonboom.com
If I buy one Harmony edition, can I later upgrade to another edition?
Yes, you can.
Can I move my data from one Harmony edition to a different Harmony edition?
Yes. The editions share the same data format. So you can load projects created in Harmony Essentials into Harmony Advanced for example. Going the other direction, anything done with a functionality that is not available in that Harmony edition will be visible but not editable.
I have a previous version of Harmony. What do I need to upgrade?
To be eligible for an upgrade, you must be on desktop subscription, a support plan or pay an upgrade fee.
Pricing is available here: store.toonboom.com/upgrade-center
What is Harmony Server?
Harmony Server is an optional add-on to Harmony Advanced and Harmony Premium that supports central file sharing and streamlined production features for Harmony teams.
Harmony Server also includes a web control centre, centralized render farms, increased security, and shared colour palettes across large productions.
Contact us for more information: toonboom.com/products/harmony/server
Are the Harmony Trials versions full featured?
Yes. They do not have limited functionality.
Is there a list of current system requirements?
Yes. See the system requirements here: toonboom.com/products/harmony/system-requirements
What are the Support offerings?
Kick Start, Silver and Gold Support are offered.
Learn about the new Support here: toonboom.com/support/offerings
Is there a minimum term for Silver and Gold Support?
Silver and optional Gold support are available for monthly or annual Desktop Subscriptions.
Optional Silver and Gold support for perpetual licenses has a minimum one year term.
Is there a way for me to download previous releases, such as Harmony 11, while on Support?
Yes. It is available with Gold Support.
Is Gold Support available with a Desktop Subscription?
Yes, Gold Support is available for annual Desktop Subscriptions.
Do you offer Support for previous versions of Harmony?
Yes, Harmony customers with a valid Support contract are entitled to support for previous versions (limited to two versions back).
What hours are the Toon Boom Support phone lines open?
8:00 A.M. to 9:00 P.M. in Montreal, Canada (-5 GMT), Monday to Friday.
Is multilingual Customer Support available from Toon Boom?
Yes, these languages are currently offered: French, English, German, Korean and Spanish.
Does my Support plan include help with scripting in Harmony?
Yes, with Gold support.
Does Toon Boom offer remote desktop assistance?
Yes, with Silver and Gold Support.
What is your response time for my support questions?
We strive to answer all questions as quickly as possible.
We now have maximum response times explicitly specified for Silver (48 hours) and Gold (24 hours) between Monday and Friday.
Does Toon Boom offer training for beginners with no previous Harmony experience?
When we get Harmony training at my facility, how many hours per day does it last?
We train for seven (7) hours per day at your site.
Does Toon Boom offer training for our in-house trainers?
Is Certification on Harmony tied to a specific release of the software?
Yes, all certifications are tied to the version you were tested on. While certifications do not expire, it is encouraged to stay up to date and certified on the latest version.
What if I fail to pass the Certification exam, can I retake it?
Yes, you can try it again.
If I opt for online training, what is the minimum period of time?
The minimum is a half day.
How much does it cost per hour of custom consulting?
Please contact us as it depends on your requirements: store.toonboom.com/contact
Can I get Toon Boom training in a language other than English?
Yes. Please contact us with your requirements: store.toonboom.com/contact
What are the different Certification options?
There are different levels of certification available for both Harmony and Storyboard Pro. To become a Certified Associate or a Certified Professional, contact Toon Boom.
Other Toon Boom Software
Is Storyboard Pro compatible with Harmony?
Are you encouraging people who are using Animate, Animate Pro and Toon Boom Studio to move to Harmony?
Yes, we welcome you to upgrade to Harmony: store.toonboom.com/upgrade-center
Here are the new Harmony editions that most closely correspond to these products:
|Toon Boom Studio||Harmony Essentials|
|Animate Pro||Harmony Premium|
Is the learning I put into Animate, Animate Pro and Toon Boom Studio transferable to Harmony?
Yes, the user interfaces for Animate and Animate Pro are closely related to Harmony.
Many fundamental concepts in Toon Boom Studio and Harmony are shared, but the user interfaces are different.
The new Harmony editions all provide a consistent learning experience across all editions.
Can I get my files from Animate or Animate Pro into Harmony?
Yes. Existing Animate and Animate Pro users can go to their My Accounts area and access the Harmony Project Conversion tab to submit files for conversion by Toon Boom Animation.
Can I export my Toon Boom Studio files into Harmony?
We recommend that you export individual layers and animation cycles from Toon Boom Studio as .SWF files and then load them into Harmony. Note that animation rigs are not transferable to Harmony.
Is Harmony and Storyboard Pro available to educational institutions and students at a discount?
Yes. Please visit our education section on our website for more details.
Have a Question? We're Here to Help!
We're here to make sure that you get the most out of your Toon Boom software. Please contact Support Team for software-related questions, or to get help from our experts on your special projects.